I think there's a balance between being forceful enough on the radio that they know you mean business but being professional and composed enough to work towards the best outcome.
The woman controller and the ground guy were over the top. They're just trying to add insult to injury for no gain. I understand they're severely frustrated but that's not a great excuse to go ballistic. It helps no one.
Wait until the plane is powered down and he's calling you on the recorded line, then you can chew him out and let him know in no uncertain terms how much he ****** up!
The woman controller and the ground guy were over the top. They're just trying to add insult to injury for no gain. I understand they're severely frustrated but that's not a great excuse to go ballistic. It helps no one.
Wait until the plane is powered down and he's calling you on the recorded line, then you can chew him out and let him know in no uncertain terms how much he ****** up!

