UPS rant
- Thread starter GaryM
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EdFred
Taxi to Parking
We just had to do actual physical paperwork with notary in regards to a property deed addendum. No way around government.
GaryM
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Gary M
I just counted mine. 20 doors! Do I win?
Yep, 20 doors total in the 5 homes I’ve owned in my lifetime.
With the exception of two sliding doors, they're all electronic locks. They are at this point keyed differently. I've got a bunch of spare cores sitting on my desk that I'm repinning to get them all on the same key, but frankly, I rarely carry actual keys.
Zeldman
Touchdown! Greaser!
You guys have USPS delivery to your house.??
Man, what luxury...
Yesterday a UPS driver pulled up to the intersection, looked to his left, then made the right turn. Unfortunately I was entering the intersection as he turned. I coulda been nice and just panic stop, but instead I passed him and laid on the horn as I passed his open door.
He saw me that time and found the shoulder. It doesn't do any good to complain, everyone drives like that here.
Man, what luxury...
Yesterday a UPS driver pulled up to the intersection, looked to his left, then made the right turn. Unfortunately I was entering the intersection as he turned. I coulda been nice and just panic stop, but instead I passed him and laid on the horn as I passed his open door.
He saw me that time and found the shoulder. It doesn't do any good to complain, everyone drives like that here.
Gary Ward
En-Route
No we have to walk a 100' to the street and cross it to get to our mailbox. It can be dangerous.
If they are bringing something that won't fit in our mailbox then they pull in the driveway put it on the back porch.
When I was kid our mailbox was on the front of the house and the mail came through a chute right into the house. The mail man walked door to door, still do in the older neighborhoods. Crazy huh?
Zeldman
Touchdown! Greaser!
That is the way it was when I was a kid. Our mailman smoked cigars so the mail always stunk of cheep cigars.
That is the way it was when I was a kid. Our mailman smoked cigars so the mail always stunk of cheep cigars.
That's your own fault. You should have given him a box of expensive cigars at Christmas.
Zeldman
Touchdown! Greaser!
I was just a kid, it would take me all month to earn a dollar for a box of good cigars...
Pinecone
En-Route
FedEx Express drivers work for FedEx. FedEx Ground drivers do not.
This goes back to where there was only FedEx. The express company. They bought RPS for the ground side. And for a while, you had to have an account for each side of FedEx.
But with UPS, it is cheaper to print the label at home to ship versus the UPS Store. Even if you drop it off at a UPS Store.
You can go to either UPS or FedEx facilities to ship. I used to regularly run to the one at Dulles Airport as I could ship overnight stuff there, sometimes as late as 11PM. The UPS Facility was just off field (actually closer to my house) and I'd end up there regularly as well.
The "UPS Store" and "FedEx Office" brands were acquisitions of a couple of Mailboxes Etc and Kinko's, respectively. The UPS Stores are indeed franchises. Kinkos used a partnership model but you can think of all of their locations as corporate stores. There are tons of independent PMB/Shipping stores as well as other retail outlets.
Shawn
En-Route
They are a bit different as you mentioned...UPS stores was just an acquisition and rebrand of Mailboxes Etc franchise and still owned and operated by the franchisee. If you drop off a package there UPS does not even considered it received until the actual UPS truck driver picks it up and scans it it. Had an overnight refund claim denied because USP store never gave it to the driver so UPS said tough cookies cuz it wasn't their fault since they did not have it even though it was handed off to the UPS Store.
Kinkos however was purchased and is operated by FedEx and considered an actual FeEd location.
Both retail options are a complete rip off for those that take things in to be packed or don't know how to buy and print a label online...is is even cheaper if you use Pirate Ship or set up a free ShipStation Account through Paypal where you can get the the corporate discounted rates.
I just avoid the stores all together and go right to the Customer Service counter at the hubs.
OP should be able to get a FULL refund with an online form.
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Albany Tom
Close to here the FedEx dropoff is actually a FedEx distribution site that also takes pickups. I know they all don't do that, and I don't know of any UPS facilities that do that around here.
One difference in how they landed might partly be that UPS always used to be a union shop, maybe still is, where Fedex never was. This is all from a good friend who spend about 40 years working for UPS as a long distance driver, or as he called the company "parcel". So a consumer drop off point might not be a fit for teamsters....but just guessing there.
One difference in how they landed might partly be that UPS always used to be a union shop, maybe still is, where Fedex never was. This is all from a good friend who spend about 40 years working for UPS as a long distance driver, or as he called the company "parcel". So a consumer drop off point might not be a fit for teamsters....but just guessing there.
There were both FedEx and UPS at (or immediately adjacent to) IAD when I lived there. Now about 20 miles (in opposite directions) I know where the UPS and FEDEX hubs are and yes they do both have a small customer service counter (I'm about 30 miles north of CLT).
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Bob Noel
This morning I saw a FEDEX package delivered to my Church (but it wasn't our package). FEDEX claims it was delivered to the actual address, even had a "proof of delivery" that showed the front steps of the house that was supposed to receive the package. interesting delivery failure.
GaryM
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Gary M
I finally got around to challenging the charge, figuring the best they might do for me was refund the difference between the overnight service I paid for, and the two-day service they delivered...the latter forced us to push back our home closing by a day, and ****ed off a lot of people.
Anyway, the UPS website (it was UPS's local depot in NJ that sat on the envelope for 25 hours after it made it from ID to NJ in 16 hours) forced me to create an account and go most of the way through their online claims process before a pop-up announced that I would have to file this claim on the UPS Store website. So I repeated the steps there, and got an alert that this claim had to be filed in person at the UPS Store where the shipment originated. I had to drive past it on my way to another errand, so I stopped in, and the counter guy, eventually assisted by his manager, tapped away at a keyboard for awhile and announced it was done. I asked if the refund would go back on the card I'd used, and was told no, I'd be sent a check in about two weeks. I couldn't help but wonder if that delay was expected because they'd be using their own overnight service.
Anyway, when I asked for the refund amount, and a confirmation number or receipt they said they could provide neither, but it was 'in the system'. So I'm not optimistic...
Anyway, the UPS website (it was UPS's local depot in NJ that sat on the envelope for 25 hours after it made it from ID to NJ in 16 hours) forced me to create an account and go most of the way through their online claims process before a pop-up announced that I would have to file this claim on the UPS Store website. So I repeated the steps there, and got an alert that this claim had to be filed in person at the UPS Store where the shipment originated. I had to drive past it on my way to another errand, so I stopped in, and the counter guy, eventually assisted by his manager, tapped away at a keyboard for awhile and announced it was done. I asked if the refund would go back on the card I'd used, and was told no, I'd be sent a check in about two weeks. I couldn't help but wonder if that delay was expected because they'd be using their own overnight service.
Anyway, when I asked for the refund amount, and a confirmation number or receipt they said they could provide neither, but it was 'in the system'. So I'm not optimistic...
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Albany Tom
Just a reminder to myself at how much worse DHL is here compared to UPS. UPS from NYC to Albany, ground, is 1 day. Just ordered a package from B&H, who is now using DHL for their "super saver" shipper, with an 8 day delivery estimate, half the speed of the the "standard" fedex offering. It's about 130 miles from NYC to Albany.
Making that trip in 8 days is roughly the speed that British general Clinton traveled at trying to get to Albany in 1777 to relieve Burgoyne at the battle of Saratoga. In row boats. Against the current. Maybe they weren't trying to help out Burgoyne....maybe they were the low bid carrier for package delivery in the 18th century.
Making that trip in 8 days is roughly the speed that British general Clinton traveled at trying to get to Albany in 1777 to relieve Burgoyne at the battle of Saratoga. In row boats. Against the current. Maybe they weren't trying to help out Burgoyne....maybe they were the low bid carrier for package delivery in the 18th century.
Lindberg
Final Approach
I love all the votes for DocuSign being superior. I don't have a DocuSign account, so they've never made even the remotest attempt to verify my identity. Yet I can "securely" sign acting anyone emails me.
I don't want someone somewhere to have the power to sign away my house just because someone sent an email. All of DocuSign's security features are designed to solve this problem after the fact.
I don't want someone somewhere to have the power to sign away my house just because someone sent an email. All of DocuSign's security features are designed to solve this problem after the fact.
sansoneservices
Pre-takeoff checklist
I paid $25 to FedEx for overnight envelope, took a week and they refused refund. No storms
Pinecone
En-Route
And exactly how does an actual signature make a difference?
Lindberg
Final Approach
With an actual notarized signature, the notary's job is to verify and attest to the signer's identity. Notary fraud is possible, but DocuSign really doesn't have any identity mechanism at all.
That's not true. They are rolling out some enhanced identity stuff and in some states they are allowing such in lieu of an "in person" notarization. ENotary when effective in NC on July 1 and Docusign is one of the recognized providers.
Lindberg
Final Approach
Wait, it's not true because it's an option in one state? Huh. I use DocuSign almost daily, and I've never verified my identity, nor do the other signatories whose signatures I collect. Which is why many official purposes still require a notarized ink signature.
Whether a signature is a forgery is an incredibly rare legal issue, which is why almost anything, including DocuSign is "good enough." But it's not qualitatively better than ink on paper.
Yo
No, it's not true because your statement is false. This is verbatim what you said in the post I was responding to:
Notary fraud is possible, but DocuSign really doesn't have any identity mechanism at all.. Notary fraud is possible, but DocuSign really doesn't have any identity mechanism at all.
The bolded part is clearing false, as demonstrated by my point. In fact, Docusign's identity protections predate NC's adoption of eNotary and exist for all the places they operate. Just because your free account access didn't choose to avail yourself of the protections, doesn't mean they didn't exist.
No, it's not true because your statement is false. This is verbatim what you said in the post I was responding to:
Notary fraud is possible, but DocuSign really doesn't have any identity mechanism at all.. Notary fraud is possible, but DocuSign really doesn't have any identity mechanism at all.
The bolded part is clearing false, as demonstrated by my point. In fact, Docusign's identity protections predate NC's adoption of eNotary and exist for all the places they operate. Just because your free account access didn't choose to avail yourself of the protections, doesn't mean they didn't exist.
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Albany Tom
Adobe is the same way. If you can train a golden retriever to click a mouse, he or she can sign an adobe doc as George Washington. But with any of them, it's possible to pair the digital signing software with an identity proofing system and get a reasonable assurance that the person is who they say they are. A harder problem is proving it's the correct person you think it is.
But none of this is the real problem. The real problem is that we're requiring identify verification or proofing for way too many things. Some people have a bit of concern over the privacy issues, but to give any of it meaning, we really need to protect anonymity. That's probably a lost cause, though, because there aren't that many people still alive in this country that can understand how tattooing a serial number on people is one of the steps toward treating people worse than feed lot cattle. If that sounds like hyperbole, then you've never known someone who sported such a tattoo. Maybe not in my lifetime, but it will happen to a western country again. Personal information belongs to the person, not to the companies buying and selling it.
Rant over, sorry for the darkness...thinking of friends lost.
But none of this is the real problem. The real problem is that we're requiring identify verification or proofing for way too many things. Some people have a bit of concern over the privacy issues, but to give any of it meaning, we really need to protect anonymity. That's probably a lost cause, though, because there aren't that many people still alive in this country that can understand how tattooing a serial number on people is one of the steps toward treating people worse than feed lot cattle. If that sounds like hyperbole, then you've never known someone who sported such a tattoo. Maybe not in my lifetime, but it will happen to a western country again. Personal information belongs to the person, not to the companies buying and selling it.
Rant over, sorry for the darkness...thinking of friends lost.
Pinecone
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OK, but how about something that is signed by not notorized?
GaryM
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Gary M
I should post a final update to close out this thread on how much UPS sucks. After fighting for a refund for months, eventually receiving multiple promises that I'd be refunded $173, since the circumstances qualified for a Guaranteed Service Refund (full refund of what I was charged plus $100) and then fighting for additional months to find out when the refund would arrive, I finally got a tiny refund. Along the way I found an ally in an hourly worker at the UPS Store from which I'd shipped the documents. We both started pestering corporate on a weekly basis. At various times they told me the refund had been sent to the recipient of the envelope (!), mailed to the UPS store, credited directly to the UPS Store account or sent to me. After we convinced them that none of those things happened, within a two week period they contacted the UPS store and myself on 9 separate occasions asking for my mailing address...the one I'd provided initially when I sent the package and each time I reiterated the claim I'd filed. So we provided my address 9 more times. Eventually I received a check. It had been sent to the wrong town (one I'd never heard of) and the wrong zip code. It was at least in the county in which I reside, so the USPS figured out the problem and eventually got it to me. I suspect UPS was counting on that not happening.
The check was for $59.61, about 1/3 of what I was owed, with no explanation of where that figure came from.
The check was for $59.61, about 1/3 of what I was owed, with no explanation of where that figure came from.
David7700
Pre-takeoff checklist
Happened here in VA just before the pandemic, so it got used a lot. It is a pain to set up, but easy for the consumer to sign. Especially if in a foreign country which used to be such a a hassle with paper documents. Electronic recording is nice, too.
Even their name spells “Oops”.....
David7700
Pre-takeoff checklist
Many banks are refusing to notarize documents these days (especially wills) because they do not want to be dragged into potential litigation.I’ve had a lot of stuff notarized in the last decade, almost half of it just in the last year. No one has ever asked for a thumbprint, just the photo ID.
I did read an online review for a local bank where a customer was all bent out of shape because they wouldn’t notarize at the drive-through.
David7700
Pre-takeoff checklist
We just completed a $12M asset sale all via docusign.
David7700
Pre-takeoff checklist
I had a patagonia jacket delivered to the office. They had a photo of the delivery. Right outside the revolving doors on the street! Luckily, the head of building maintenance saw it and brought it to me (on the 19th floor)
Rene
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Rene
Oh yes!
UPS, USPS, and DHL can find my house. F'dEx tells me that my house doesn't exist.
Well, at least it was the right building.
David7700
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True
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jsstevens
Our daughter owns a dance studio. We now have virtually everything delivered to our house because 1) The UPS driver rings the doorbell at the studio (hours are from 3-9pm) and leaves before anyone can answer, 2) the FedEx driver literally drives by and doesn’t stop.
At least at home they put stuff on the front stoop.
At least at home they put stuff on the front stoop.
David7700
Pre-takeoff checklist
The Fed-Ex and UPS drivers downtown here are very professional and run regular routes during normal business hours. I usually have stuff sent here (plus it is out of the rain, not left on the porch, etc).
I use the USPS mail for very little these days and have even started changing notice provisions in contracts to provide for hand delivery or overnight delivery only (or email notice, but not USPS). Though certified, return receipt requested may be a little better. It took over 28 days for a certified letter to get from across the street to me (and it was a legal notice of a confessed judgment required to be mailed by statute). We have also had checks stolen in the mail (seems tot be a nearby sorting facility). And then there is this:
Checkout_my_Six
Touchdown! Greaser!
FedEx sucks……. 
That just SCREAMS "We don't want to be bothered doing a service for our customers that doesn't show up in our bonus metrics, so we'll scramble for any excuse that shifts the blame to someone else, no matter how implausible."
The jurat is self-proving -- that's specifically why it was invented.
David7700
Pre-takeoff checklist
Never heard that term before. Learn something new every day!