I took my wife's Lexus in for service yesterday... And I finally did it. I got out of the car, and the engine didn't stop, and I had to get back in and turn it off.
Talked with a guy there and he said that Lexus might have something electric "in 2024 or 2025" because "lithium is so hard to get". Or, maybe it's because your company put all their marbles in the hydrogen fuel cell basket and staunchly refused to pay attention to where the market was going or the realities of fuel cell vehicles.
I used to think that Musk was insane. He kept saying that he was going to do all these impossible things. I thought the early Tesla adopters were nuts, too. Couldn't see how it would ever work. Now Tesla is outselling other brands and Musk is routinely reusing rocket boosters ten times, or more. I think they're up to 106 or 107 successful landings of orbital-class boosters. And they have an underground transportation system operating at the Las Vegas Convention Center. I can't bet against him anymore.
He definitely sounds insane when he talks about what he's going to do, and you feel like he's promising something utterly beyond belief. And then he does it.
A lot of people have lost a LOT of money betting against him. I definitely wouldn't do it...
But frequenting the TeslaMotorClub forum, service is clearly failing many owners.
It's one of their biggest problems right now. The fleet is growing at an insane rate, and they can't build service centers and hire people to staff them fast enough.
The other problem they have is their terrible delivery-date predictions on their web site. They change wildly in both directions and make it impossible to plan sufficiently for when your car will be delivered. It was aggravating. It's not how the customer experience should start.
Is that really an "annual" service, like in "due every year", even the first year? My Tesla owning friends never mentioned that to me. Perhaps that's like some people I know that never mention their "mentally challenged" child.
$600 annual service? Really? I thought one of the big draws of electric cars was reduced service. Meh.
When the S first came out, they had this "annual" service, but it was completely optional. Some owners did it every other year, other's didn't bother at all, with no ill effects.
I think it was another relic of the ICE mindset, kind of like how the original S has the black plastic "nose cone" to make it kinda look like it has a grille. They didn't want to upset the apple cart too much all at once, so there were a few things that they kept around. This has now changed, as posted elsewhere in the thread.