[NA]Returning electric rental cars "full"?

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Dave Taylor
Was offered an e-car during the rental app process, might do it on a lark.
I cannot find anywhere, what 'level' the car must be returned - or what the company might charge if it needs topping.
Anyone know?
Avis
 
I have not rented one myself, but heard them explaining it to another customer at the counter. You have to return it with at least the same battery level you left with or you will be charged.
 
When we rented from Hertz, they said to return it with at least 30% battery, even though it was full at the start.
That Tesla 3 was incredible to drive on the mountain roads west of LA.
 
Small offices usually don't care. Got one that was full, returned it at 7%, they didn't care.
 
Was offered an e-car during the rental app process, might do it on a lark.
I cannot find anywhere, what 'level' the car must be returned - or what the company might charge if it needs topping.
Anyone know?
Avis
I rented from Avis in San Antonio. Car was at 80%. I asked... the guy said bring it back ~ 70% and we're good...

Paul
 
When I rented an e-car (never again btw), they wanted me to bring it back with at least 80%. I got it nearly full. I think the penalty for not bringing it back at 80% was like $30.
 
I would guess how important it is to the rental company would largely depend on how soon they were planning for the car to go back out with the next customer.
 
Thanks-

I called Avis, they said "no electric cars here" (despite me just renting one from that location online lol)
I said, ffr - theoretically what would the charge be if I did bring it back low - she said it would be a "hefty".

meh, it's going to be bitterly cold that day (heater needed) I cancelled it and went with a pickup. Don't want to hunt around for charge stations etc. An adventure for a summer day.
 
Thanks-

I called Avis, they said "no electric cars here" (despite me just renting one from that location online lol)
I said, ffr - theoretically what would the charge be if I did bring it back low - she said it would be a "hefty".

meh, it's going to be bitterly cold that day (heater needed) I cancelled it and went with a pickup. Don't want to hunt around for charge stations etc. An adventure for a summer day.

Maybe leave it for spring or fall. In the summer you will need the AC which also drains the battery.
 
A cautionary tale about charging a rental EV: most of them can show you in real time what charging stations are available nearby, but won't tell you the hoops you have to go through to get the electrons to flow. Most chargers require an app with an account and a credit card on file. It is difficult to find a charger that just allows you to swipe/tap a crrdit card and plug it in.
Not a problem for a regular EV owner, but on a rental it can put you in a tight spot.
 
A search for the Avis policy turned up, "If returned at less than 70% but more than 10% battery charge level, a charging fee of $35 will be assessed to you."

Tesla's will be easiest to charge for someone who isn't familiar with EVs as you just pick a charger from the car's navigation map, drie there, and plug in. No apps or activating the charger needed. This will also allow the car to precondition the battery so that it's ready to charge when you get to the charging station. Billing goes direct to the car's owner and the rental company will passthrough the charging fees to you.

EVs are different, in a lot of ways, from gasoline cars. If an unsuspecting renter tries to treat them like a gasoline car they are likely to be unnecessarily frustrated. Plan your first EV rental for when you'll have some extra time to figure out how the car works and do a little prep by watching some YouTube videos on the car first. You don't want to be fighting how the car is designed to work. A little advanced prep will help you have a problem-free experience and allow you to see the benefits that the car offers.
 
We got a Tesla in Las Vegas this summer. It was 110F that day. Car was awesome, A/C worked great. They really are a lot of fun. I picked a hotel that was colocated with a supercharger. Drove around all day, hooked the charger up the next morning while we ate breakfast, and it was ready to go back. I think it was about $10 to charge it. It was a Hertz rental, and the policy at that time was return it with the same or higher charge level, or you'd get a $25 charging fee.

I have also seen a few hotels that have free level 2 charging in their lot. We've taken advantage of this in our Pacifica PHEV. Also found them at a few state parks.
 
We got a Tesla in Las Vegas this summer. It was 110F that day. Car was awesome, A/C worked great. They really are a lot of fun. I picked a hotel that was colocated with a supercharger. Drove around all day, hooked the charger up the next morning while we ate breakfast, and it was ready to go back.
Not to pick on you, but that's an example of something that someone new to EVs won't know.

The car will DC Fast Charge faster in the evening after you've been driving than in the morning when the battery is cold. It takes a bit of driving, even with preconditioning, to warm the battery to its optimal charging temperature. You were in Vegas in the summer, and were planning to eat breakfast while it charged, so it didn't make much difference in your case. In cooler weather, when you're waiting for the charging to finish to start your driving for the day, it will make a noticeable difference.

On a road trip, charge the car, at least a bit, at the end of your driving-day so that you can drive for an hour, or more, in the morning before stopping to charge.
 
That sounds like a lot of planning and organizing one’s day around the car’s needs. Alternatively, get a gasoline powered car (or hybrid I guess), drive as you please until the little bell beeps to tell you that you’re running low on magic propulsion liquid, stop at a gas bar, fill it up for 5 minutes and continue your day as planned. Just my opinion of course lol.
 
That sounds like a lot of planning and organizing one’s day around the car’s needs. Alternatively, get a gasoline powered car (or hybrid I guess), drive as you please until the little bell beeps to tell you that you’re running low on magic propulsion liquid, stop at a gas bar, fill it up for 5 minutes and continue your day as planned. Just my opinion of course lol.
Meh, @Larry in TN is just trying to optimize out a few minutes. It's not like doing something different is going to make the car blow up.
 
If the rental company passes through a charge to you, wouldn’t there be an administrative fee to do so? I can imagine it is admin intensive?

You can Google search Tesla destination chargers, they are typically level 2 with 6-11kW per hour charge and free. I have one at my airport so when I fly, I charge up to 100% and then I’m usually at 80% when I get home, which is exactly where I want it for sitting overnight. Unless the highway is empty and the dual motor performance is put to the test then the battery might drop down to 60% on the way home :cool: . But practically there’s traffic so 80% is pretty normal.

I use an app called PlugShare and it will show you a good amount of accessible EV chargers on a map, you can read in it to see pricing for electricity, if parking needs to be paid, charge rate (kWh), plug type, and reviews from other users (such as always broken, always full, etc).

So you’ll need to know what plug you need to use, if you have an adapter, if parking is free, and what company is providing the service. For example ChargePoint is pretty big and once you sign up, you can add a card to your Apple Wallet and you pay for it that way. Some prices are flat rates, some are per hour, some are per kWh, so you need to check. I got ripped off once, it wouldn’t work but it still charged me a flat fee of $5 and I got zero charge out of it. On another time, I paid $0.75 per hour for 6kWh, I parked all day but it only charged for 3 hours (as it stops charging when it reaches the % you set) and thus charged me $2.25 even though I was plugged in all day. Sometimes the chargers are shared so if one car is plugged in you get 11kWh but if a second car gets plugged in then it drops to 6-7kWh. I typically equate the number to % that it adds per hour so 11kWh will give you 11% per hour, 6kWh will give you 6% per hour. That slows down around 97% full, it might take an hour to get from 97% to 100% as the charge rate will slow even if it is capable of putting out 6-11kWh.
 
That sounds like a lot of planning and organizing one’s day around the car’s needs.
It's not. If you treat an EV like a gasoline car you'll have a poor experience. If you treat it like an EV it's a very good experience. Same as if you treated a Model T like you'd have treated a horse. If you aren't willing to learn the differences then don't rent one.

If the rental company passes through a charge to you, wouldn’t there be an administrative fee to do so? I can imagine it is admin intensive?

So you’ll need to know what plug you need to use, if you have an adapter, if parking is free, and what company is providing the service.
I've rented Teslas a couple of times from Turo and there was no admin fee added. The Avis sight specifies a 2.3% admin fee. Hertz lists a 2.8% admin fee.

That's why I recommended starting with a Tesla. You don't have to worry about apps if you use Tesla chargers. Plug-and-charge. For Level 2s, the J1772 adapter should be in the car (it came with it). For that, you might need an app. I wouldn't rent a CCS car at this point, especially for a newbie.
 
E
That sounds like a lot of planning and organizing one’s day around the car’s needs.
Yeah. We rented a Polestar in Fort Lauderdale right at 2 years ago. It was at 40% charge when we picked it up and they asked us to bring it back with an equivalent charge. We assumed it would be easy - certainly our hotel or the business park we were visiting would have a charger. Nope. So we we used the web to find local chargers and they were all in sketchy areas. We tried one, but the charge rate was glacially slow. Finally, we just decided to return the car "as is" and deal with it. They didn't charge us, so it was OK. But this was on a business trip where we probably didn't drive 20 miles in 2 days.

My afterthought was "What if we were picking up the car in Lauderdale and driving to Key West?" That would have been a horrible screw job given the car was only 40% charged, so we'd have needed to charge for hours before really getting anywhere on a trip to Key West. That would have wrecked our plans IF that had been the plan. Our takeaway was "don't rent EV's on vacation".
 
I drove my Tesla from Chicago to Atlanta and there was no issues. It plans the superchargers for you along the way, you plug in, grab a coffee and use the toilet and by the time you get out you can drive to the next supercharger. It makes more sense to drive the car to 2-5% battery as it charges super fast up to about 60% then slows to 80% then it really slows the rest of the way. So you should consider the battery range as 2% to 60/70% and by the time you go in the convenience store use the toilet and out you’re ready to go everytime. You just have to know how to use it.
 
If you aren't willing to learn the differences then don't rent one.

Yup, that's why I wrote "never again btw" in my initial response.

E

Yeah. We rented a Polestar in Fort Lauderdale right at 2 years ago. It was at 40% charge when we picked it up and they asked us to bring it back with an equivalent charge. We assumed it would be easy - certainly our hotel or the business park we were visiting would have a charger. Nope. So we we used the web to find local chargers and they were all in sketchy areas. We tried one, but the charge rate was glacially slow. Finally, we just decided to return the car "as is" and deal with it. They didn't charge us, so it was OK. But this was on a business trip where we probably didn't drive 20 miles in 2 days.

My afterthought was "What if we were picking up the car in Lauderdale and driving to Key West?" That would have been a horrible screw job given the car was only 40% charged, so we'd have needed to charge for hours before really getting anywhere on a trip to Key West. That would have wrecked our plans IF that had been the plan. Our takeaway was "don't rent EV's on vacation".

Very similar experience. I tried three times. First time, I was like "well, it's the first time". Second time, I was like "I guess there is a bit of a learning curve". Third time I was like "nope, that's it - no more Teslas or other EVs for me". Have stuck to it since. I also noticed there was a time (when I did my three tries) where all the rental agencies really pushed their EVs. They made them a lot cheaper than their regular cars. This has changed in the meantime luckily.
 
We rented a Polestar in Fort Lauderdale right at 2 years ago…
Our takeaway was "don't rent EV's on vacation".
A lot has changed since then. For example, Polestar gained access to Tesla chargers last year.
 
My afterthought was "What if we were picking up the car in Lauderdale and driving to Key West?" That would have been a horrible screw job given the car was only 40% charged, so we'd have needed to charge for hours before really getting anywhere on a trip to Key West.
No, more like 15 minutes, or less.

I don't know very much about the Polestar's navigation and how well it does at planning charging stops. If it's good, you'd just put in your Key West destination and it would figure it all out for you.

I ran a "flight plan" of FLL to Key West using my Model 3 and starting at the same 40% on www.aBetterRoutePlanner.com. A single 5 minute charge (in Cutler Bay, FL) would have me arriving Key West at 6%. A 17 minute charge would increase the SoC on arrival to 30%.

Quite a few chargers in the Key West area, too.

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You're right about the rental agency, though. No way they should be giving you a car at 40% SoC. Hertz, for example, says the car will be at least 70% when you pick it up. They want you to return it with within 5% of your starting SoC but never over 75%.
 
No, more like 15 minutes, or less.

I don't know very much about the Polestar's navigation and how well it does at planning charging stops. If it's good, you'd just put in your Key West destination and it would figure it all out for you.

I ran a "flight plan" of FLL to Key West using my Model 3 and starting at the same 40% on www.aBetterRoutePlanner.com. A single 5 minute charge (in Cutler Bay, FL) would have me arriving Key West at 6%. A 17 minute charge would increase the SoC on arrival to 30%.

Quite a few chargers in the Key West area, too.
Those are all great improvements, but I'd still need to learn a new vehicle's "system", and there would need to be a charge station at my destination (i.e. the hotel, office, or attraction) to make the rental EV truly convenient.

No need to complicate things. I'll just take the easy option and burn dead dino's for the foreseeable future. At least on vacation.
 
Having that requirement and being in an area I'm not familiar with would give me anxiety. I'm sure you can work around it but if I have to fill up the energy reserve of a rental vehicle I want to be able to do it in a brief stop on the way to drop it off. Not have to search around for a charging station and make plans ahead of time. Now if it comes up that I can get one for the price of the cheapest car I wouldn't mind trying one out for curiosity's sake but I'm not paying extra to deal with all that.
 
As I said, if you're not willing to learn the differences, don't rent an EV.
It's a lot to ask me to read the owner's manual (or even a decent slice of it) to learn an EV's systems for a 3 day trip. And the next trip, it is a different EV, so more systems to learn. Pass.

EV's (IMO) are a great solution if you can charge at home or at work. Otherwise, not interested.
 
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As I said, if you're not willing to learn the differences, don't rent an EV.
My experiences were a non-Tesla rental. The Circle K app (because that was the nearest DC fast charger available in the rental's map) wanted my full address and DoB to set up an account to be able to use their charger.
Another time, in FL, tried using the FPL chargers. Same thing. Download and set-up the app. No, thanks. Let me swipe a card and plug it in. Don't ask for my first born because I want to charge a car.
You rent me an EV, you deliver it with a method to plug and charge, not this mess.
 
Was offered an e-car during the rental app process, might do it on a lark.
I cannot find anywhere, what 'level' the car must be returned - or what the company might charge if it needs topping.
Anyone know?
Avis
I don't know about Avis, but Hertz and some others seem to want you to return it at or above 70-80%.

Frankly, all of the rental car companies have really missed the opportunities that EVs provide: Have the charging equipment installed at the airport or wherever you're renting from, let them charge during all the time they're parked, waiting to be cleaned and whatnot. Maybe have a couple of fast chargers for cases where they need to go right back out. Then, let your customers benefit from the excellent experience you're providing, rather than making it a poor experience right off the bat.

Of course, providing good experiences isn't seen as profitable at most large corporations, so that's probably why EVs landed with such a thud in the rental industry.
A cautionary tale about charging a rental EV: most of them can show you in real time what charging stations are available nearby, but won't tell you the hoops you have to go through to get the electrons to flow. Most chargers require an app with an account and a credit card on file. It is difficult to find a charger that just allows you to swipe/tap a crrdit card and plug it in.
Not a problem for a regular EV owner, but on a rental it can put you in a tight spot.
Yes! This kind of crap is the reason why everyone standardizing on Tesla chargers by the end of this year is such a big deal. For the non-Tesla chargers, it seems like there's quite a few different networks (Shell, ChargePoint, Electrify America, and many others) and each one of them has their own app and their own ways of paying for things and they all seem to work like crap. I've often spent more time getting payment set up and charging to start than I have charging at the non-Tesla chargers. Meanwhile, Tesla chargers you just drive up and plug in and the juice starts flowing. Easy peasy.
The car will DC Fast Charge faster in the evening after you've been driving than in the morning when the battery is cold. It takes a bit of driving, even with preconditioning, to warm the battery to its optimal charging temperature. You were in Vegas in the summer, and were planning to eat breakfast while it charged, so it didn't make much difference in your case. In cooler weather, when you're waiting for the charging to finish to start your driving for the day, it will make a noticeable difference.

On a road trip, charge the car, at least a bit, at the end of your driving-day so that you can drive for an hour, or more, in the morning before stopping to charge.
This isn't a big issue most of the time. When it's really cold is when this becomes problematic. Those news stories about Teslas "not charging" in Chicago during a cold snap a year or two ago were because of this. People were plugging in, not seeing the charging start due to the cold, and leaving before the battery was warm enough to charge. 100% user error. FWIW, Tesla now makes it much clearer on the screen and supposedly says something like "warming the battery, charging will start in <countdown timer>".
I own a Tesla and it's great for my use case, but I doubt I would rent one. Sounds like a bit of a PITA.
Are you kidding? I own a Tesla too and I think renting gassers is a PITA, as is driving them in general. (FWIW, I have only rented Teslas from Turo, not from the traditional rental companies.)

And I always thought it sounded kinda dumb when I heard about all the other Tesla drivers doing it, but then I was going somewhere with my wife in a rental gasser and was out of the car and 20 yards away before I remembered... And turned around and went back to the car so I could put it in park, shut it off and lock it. :rofl: When you get used to it doing everything by itself and forget how primitive other cars are in comparison, those things are no longer habits!
Yeah. We rented a Polestar in Fort Lauderdale right at 2 years ago. It was at 40% charge when we picked it up and they asked us to bring it back with an equivalent charge. We assumed it would be easy - certainly our hotel or the business park we were visiting would have a charger. Nope. So we we used the web to find local chargers and they were all in sketchy areas. We tried one, but the charge rate was glacially slow. Finally, we just decided to return the car "as is" and deal with it. They didn't charge us, so it was OK. But this was on a business trip where we probably didn't drive 20 miles in 2 days.

My afterthought was "What if we were picking up the car in Lauderdale and driving to Key West?" That would have been a horrible screw job given the car was only 40% charged, so we'd have needed to charge for hours before really getting anywhere on a trip to Key West. That would have wrecked our plans IF that had been the plan. Our takeaway was "don't rent EV's on vacation".
First of all, bad move by the company on giving you a car at 40%.

This is one of the fundamental things @Larry in TN is getting at with educating yourself. There are three levels of chargers for EVs, known as L1, L2, and L3 (or DCFC):

L1 is 120VAC, usually at 12A continuous, and is definitely glacially slow - About 3-4 miles of range added per hour plugged in. It's easy because all you need is a plain old wall outlet, though, and though my mom drives a Tesla she plugs it in at home on L1 because she doesn't drive too many miles and it works for her.

L2 is 240VAC and usually higher amperage, 32A-48A being pretty common. It's somewhat more efficient as well, so you'll get more like 35 miles of range per hour. Also glacially slow when compared to L3 or gas, but significantly faster than L1. Most EV drivers will have an L2 charger at home, and most of the free chargers you find at various businesses will be L2.

Unless it's equipped with a Tesla/NACS connector, an EV in North America will use the J1772 connector for both L1 and L2, and many/most of the chargers are capable of either L1 or L2 depending on what they're plugged into.

L3/DCFC is DC Fast Charging and usually runs at 400VDC, sometimes higher. This is the thing that usually gets you charged back up in ~20-30 minutes. On a Tesla, it uses the same Tesla/NACS connector as L1 and L2. On other EVs that don't have the Tesla/NACS connector or adapter yet, you need to find a non-Tesla station for L3, and there are two competing standards, SAE-CCS and CHAdeMO. SAE-CCS is more common, so most non-Tesla stations are either solely SAE-CCS or half and half SAE-CCS and CHAdeMO.

The other thing that's important to know here is that, just like any other battery, it can charge faster when it's not close to full. It generally takes as much or more time to charge from 80-100% as it does to charge from 0-80%, so it's best to charge it up to 70-80% and then continue your trip. One of the more common complaints I've seen from those who aren't familiar with EVs is "It took FOREVER to charge it all the way up" when they sat and waited for it to hit 100% before continuing.

It's a lot to ask me to read the owner's manual (or even a decent slice of it) to learn an EV's systems for a 3 day trip. And the next trip, it is a different EV, so more systems to learn. Pass.
You don't need to learn a particular vehicle's "systems". And you don't need to read the owner's manual. The important things that you *do* need to know are:

1) The differences between L1/L2 and L3 charging above. If you stay at a hotel with L2 charging you can plug into overnight, great! Anything else you'll be doing with a rental, you'll probably want L3.
2) Charging to 70-80% instead of 100%.
3) If the car tells you how many miles you have remaining to an empty battery, it's lying (could be in either direction, but usually overestimating for most people IMO). This can vary quite a bit depending on HVAC usage, driving style, speed, terrain, temperature, and many other conditions.

Things you don't "need" to know that are helpful:
4) You'll go much farther if you learn to not use the brakes so you take advantage of regenerative braking as much as possible. That means that you may want to learn to get off the accelerator just a bit earlier than you're used to.
5) Watch your speed. It's easy to go WAY faster than you're expecting as a new EV driver because you no longer have the engine screaming to cue you in that you're going way too fast, and you don't have to mash on the accelerator to get going very quickly too. Be gentle.

All of the above apply to all EVs. There's not really anything extra to learn when moving between brands.
 
I've had one rental EV. Worked fine as my destination had a charger. And I just ate the charging charge for returning it low.

Now with the EV I own I shoot for 70-80% down to 30%. 20% if it's my final destination or if I'm really sure chargers are available. That gives me about 200 miles or about 3 hours, when I'll want to stop anyway.
 
How can you leave the csr charging at the hotel all night?
Won’t it be done in several hours then the spot is tied up and others can’t use it??

Also, can you drive up and see when another car on charge will be done?
 
Having that requirement and being in an area I'm not familiar with would give me anxiety. I'm sure you can work around it but if I have to fill up the energy reserve of a rental vehicle I want to be able to do it in a brief stop on the way to drop it off. Not have to search around for a charging station and make plans ahead of time. Now if it comes up that I can get one for the price of the cheapest car I wouldn't mind trying one out for curiosity's sake but I'm not paying extra to deal with all that.
You should rent a Tesla, even if it's just local to you. I think a car guy like you would really like it. Even the base models are wicked fast and handle great. So much fun to drive. They're not practical for everyone, but they're worth at least experiencing.

The first one i rented in SD made me a convert. It was a dual motor model Y and unbelievably fast. Quickest car I've personally driven. It would almost outrun my Triumph Rocket. I've been pushing Teresa to let me buy one since it would work great for the way we use a car and we already have a L2 charger in the garage. She's just not ready to give up the power sliding doors on the van yet, and the model X is more than I'm willing to pay for a car.

Seems like they'd pair great with an airplane. Since we've had the plane i think we've made 3 trips that would exceed the single charge range of even the base model Y, assuming I could keep my foot out of it.
 
Those news stories about Teslas "not charging" in Chicago during a cold snap a year or two ago were because of this. People were plugging in, not seeing the charging start due to the cold, and leaving before the battery was warm enough to charge. 100% user error.
I would disagree. That’s not user error, it is a technology weakness that makes the product unsuitable for the mission.

Picture yourself with a rental EV at 5% charge, staying at a hotel without charging stations, 35 miles from O’Hare, and you have a 6:00 AM flight departing. You wake up to -15 degree (F) temperatures and realize that you cannot catch your flight out unless you call an Uber and leave the discharged car at the hotel. No bueno.

Gas or diesel, you plan for an extra 3-4 minutes to re-fuel on the way to the airport, regardless of temperature.
 
it seems like there's quite a few different networks (Shell, ChargePoint, Electrify America, and many others) and each one of them has their own app and their own ways of paying for things
To their credit, Electrify America was the only one that allowed me to just tap a credit card and plug in, without any apps or accounts.
They also charged something like $0.30/kWh, which felt like highway robbery.

Also, the rental didn't come with an adapter, so I couldn't even try to use a Tesla charger
I've noticed at a couple hotels that their L2 chargers seemed to ask for an app/account to use. Again, that doesn't help the occasional renter that doesn't have all that stuff set up on this phone.
 
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