Fastglas
Pre-takeoff checklist
So I took some stuff over to my hangar this afternoon and accidentally locked myself out of my car. Yeah--it was one of those days. Anyway, I walked into the FBO and jumped onto google and started to dial a bunch of locksmiths. There were, according to Bing and Google a dozen in the vicinity. The string of phone calls went something like this...
Call 1 -
Me: How much to unlock a car door?
Them: We charge a $19.95 to dispatch and then it is a minimum of $29.95 to unlock the door. Your technician will tell you what the charge is before they start work.
Me: Who determines how much the charge is? The technician? How is it that they just don't charge whatever they feel like so I end up getting stuck with a $150 charge?
Them: They will tell you how much they are going to charge you and if you don't want to do it, it is your decision.
Me: It isn't a complicated car. It is a <XYZ>. Can you give me a fixed price?
Them: No we are not able to do that.
Call 2-
... service charge and they decide.
Them: We don't have a flat rate but let me talk to my manager. .... Hold ... Okay we can do it for $150 flat rate.
Call 3 -
Them: We can do it for $85.
Call 4 -
Them: We can do it for $85 flat rate.
Me: I got that rate from another place. I'll pay $60 cash.
Them: We can't do that. My manager has authorized only $85.
Call 5 -
Them: We can do it for $80 flat.
Me: How about $65 cash?
Them: No.
Call 6 -
Them: We can do it for $70 flat.
Me: Okay. How long before they get to me?
Them: 1 to 1.5 hours.
Me: Ugh!
...
It was like this for the next couple. Prices were basically at $70-$85 flat. Or I could take the gamble and have them determine a price when they arrived at the car.
A few minutes later, I get a call from a random number and it is one of the services. They called to offer to do it for $70 flat and that is the best they could do. And said they could get to me in 20-30 mins.
Done!
Tech finally arrives after an hour and thirty mins later. I was deceived. Also, I ended up having to call the service back about four times to figure out where the heck the dude was and also to coordinate with the "tech" and get them into the gates.
The tech arrives. He uses what looks like a blood pressure hand pump and airbag and slides it into the door to open the jam up enough to get to the door handle. Two mins later he is done.
He says that I apparently got a "DEAL" at $70 because he usually charges $150 to $250. Even showed me the bill on the job before me to open up a Cadillac Escalade which was over $285 including tax. Says that usually he charges the base service fee and then the dispatcher tells him what to charge on top to unlock the door - it isn't his call on what to charge. Get this -- he already knows what he is supposed to charge before he sees the car.
Also, apparently even though I thought I was calling several services to get competitive quotes, he tells me that I was actually calling the same dispatching service.
I don't think the guy had any reason to deceive me. But who knows.
The entire ordeal felt like such a scam after I spoke to the tech. It is designed to prey on folks in trouble and in emergency situations.
What can I say...be aware. And check for your keys. Lesson learned.
Sent from my iPhone using Tapatalk
Call 1 -
Me: How much to unlock a car door?
Them: We charge a $19.95 to dispatch and then it is a minimum of $29.95 to unlock the door. Your technician will tell you what the charge is before they start work.
Me: Who determines how much the charge is? The technician? How is it that they just don't charge whatever they feel like so I end up getting stuck with a $150 charge?
Them: They will tell you how much they are going to charge you and if you don't want to do it, it is your decision.
Me: It isn't a complicated car. It is a <XYZ>. Can you give me a fixed price?
Them: No we are not able to do that.
Call 2-
... service charge and they decide.
Them: We don't have a flat rate but let me talk to my manager. .... Hold ... Okay we can do it for $150 flat rate.
Call 3 -
Them: We can do it for $85.
Call 4 -
Them: We can do it for $85 flat rate.
Me: I got that rate from another place. I'll pay $60 cash.
Them: We can't do that. My manager has authorized only $85.
Call 5 -
Them: We can do it for $80 flat.
Me: How about $65 cash?
Them: No.
Call 6 -
Them: We can do it for $70 flat.
Me: Okay. How long before they get to me?
Them: 1 to 1.5 hours.
Me: Ugh!
...
It was like this for the next couple. Prices were basically at $70-$85 flat. Or I could take the gamble and have them determine a price when they arrived at the car.
A few minutes later, I get a call from a random number and it is one of the services. They called to offer to do it for $70 flat and that is the best they could do. And said they could get to me in 20-30 mins.
Done!
Tech finally arrives after an hour and thirty mins later. I was deceived. Also, I ended up having to call the service back about four times to figure out where the heck the dude was and also to coordinate with the "tech" and get them into the gates.
The tech arrives. He uses what looks like a blood pressure hand pump and airbag and slides it into the door to open the jam up enough to get to the door handle. Two mins later he is done.
He says that I apparently got a "DEAL" at $70 because he usually charges $150 to $250. Even showed me the bill on the job before me to open up a Cadillac Escalade which was over $285 including tax. Says that usually he charges the base service fee and then the dispatcher tells him what to charge on top to unlock the door - it isn't his call on what to charge. Get this -- he already knows what he is supposed to charge before he sees the car.
Also, apparently even though I thought I was calling several services to get competitive quotes, he tells me that I was actually calling the same dispatching service.
I don't think the guy had any reason to deceive me. But who knows.
The entire ordeal felt like such a scam after I spoke to the tech. It is designed to prey on folks in trouble and in emergency situations.
What can I say...be aware. And check for your keys. Lesson learned.
Sent from my iPhone using Tapatalk