So what mission are these eVTOLs able to do that current helicopters can't do,
The main issues why conventional helicopters did not monopolize UAM were they produced too much noise and couldn’t provide street-level access within the goals of the UAM concept. And this was further verified in several real-world studies over the last 25 years or so.
Once the technology became available, Joby, Archer, and other eVTOLs were designed to correct the short-comings of the helicopter side to include reducing their complex noise signature and allowing street-level access. Which they have significantly accomplished and then some. Basically, without the quieter footprint and the development of Distributed Electric Propulsion (DEP), eVTOLs would not be feasible in a UAM environment or garnered the same global interest.
But realistically, what is the acquisition cost of one of these aircraft, when a Cessna 172 is $500,000?
No clue. But need to keep it in context. The UAM concept is to publicly move people in a high density, urban environment and not a non-urban private means of transport. So from what I understand the costs are handled differently. Plus you’ll find, in general, eVTOLs have little in common with conventional aircraft. Which is the reason the FAA abandoned their Part 23 certification route for a separate CFR to certify powered-lift aircraft and is similar to EASA process.
On another cost level, most current eVTOL designs are nowhere near the complexity of even a 172. For example, a 172 engine has 100s of individual parts vs a Joby engine with only 10-12 parts. Add in eVTOLs will be produced in similar fashion to modern vehicle production lines vs the hand-made methods for a 172. And so on. So actual acquisition costs are still only projections as are how many units will be produced.
All they are is new technology in an existing market.
Not really. As implied above, the intent of an eVTOL is not to replace a helicopter, merely to operate in UAM areas and routes a helicopter is not permitted/capable of for various reasons. Technically, its really a new aviation market as the only real competition are buses, taxis, and uber.