Today I was filling out a defect report and it occurs to me that I have been using the same philosophy, skills, training, and procedures on this board as well as in life.
1) Report the problem in enough detail to be recognizable.
a) Report the location and environment of the defect.
b) Report the history of the defect.
2) Describe the actions.
a) Describe the actions leading up to the defect.
b) Describe the expected actions. Sometimes this is implied in the description of unexpected actions.
c) Describe the unexpected actions.
d) Describe the potential risk and interactions.
e) Describe known or potential work-arounds.
3) Provide additional detail as requested.
4) It is not your problem.
a) The problem is owned by those who caused it.
b) Do not attempt to solve the problem yourself.
c) Do not attempt to tell others how to solve the problem.
5) Once the problem is declared resolved, retest and report the results.
The problem I reported followed the same scenario:
Location: PoA board.
History: Occurred from my earliest experience and continuing in the present.
Precursor: Posting a thread with innocuous content.
Expected: Courteous discussion, potential feedback.
Unexpected: Rudeness, squabbling, locked thread.
Risk: Unstated originally, provided by later comments: Loss of membership, participation, and reputation.
Workarounds: Unstated originally, provided by later comments: Ignore the issue, regulation or enforcement, self-control.
Additional: None.
Assigned to: No one.
Status: Unresolved.
Now, going back to number 4:
Ignoring the problem does not make it go away. If you don't report the defect or if you just shrug your shoulders and accept it, the defect continues to occur and increase the risk. In fact, unresolved defects and rude behavior tend to build upon and reinforce themselves until the entire project becomes unusable. This same philosophy is true for software defects, unruly school children, alcoholics, or the Internet.
If you didn't cause the problem, you cannot fix it. Henning (and many others) are correct in saying that the problem will not be resolved with regulation or enforcement. Those who say it cannot be resolved are incorrect. This same philosophy is true for software defects, unruly school children, alcoholics, or the Internet.
So far as I can see, the resolution comes when the persons who caused the problem take ownership of it and determine to resolve it. I saw one instance of that in this thread. This same philosophy is true for software defects, unruly school children, alcoholics, or the Internet.