Los Angeles IFR
Filing Flight Plan
- Joined
- Apr 17, 2015
- Messages
- 1
- Location
- Los Angeles County
- Display Name
Display name:
Los Angeles IFR
1. Bought an adapter in case I needed to jumpstart a Piper Warrior II from a car/car battery or other source. (The plane has a special external fitting for jumpstarting). It arrived with no directions at all, and I was told over the phone no instructions were available. I was surprised, and my A&P strongly thought they should include instructions and warnings, since doing things wrong could potentially damage avionics or cause other issues.)
2. Ordered a checklist card. Order included $7.90 for shipping/handling on an item that would have cost about $1 including postage to send 1st Class mail. So be it, since the website promised immediate shipping and generally 2-day delivery.
After a week, no checklist and no notification of shipping. Email inquiries were ignored. Phone messages were ignored. When I finally reached "customer service" I was jerked around and no one could give me an answer. Finally I reached a man who presented himself as Sporty's lawyer and head of customer service. He refused to explain the lousy "service," was insulting and hung up on me. (I believe he was actually neither an attorney nor head of customer service.)
Near as I can guess, Sporty's never had the product in stock or had stopped handling it, but took the order anyway and never bothered canceling it or notifying me or contacting me. I guess they just let unfilled orders sit until the customer wastes hours inquiring? Or maybe just let the customer rot until they have the product in stock?
There are numerous suppliers of flying machine stuff. I have dealt with several of them. I cannot in good conscience recommend Sporty's.
ADDENDUM: In fairness to Sporty's I'll mention:
1. Their humans, when you could reach one, spoke clear English;
2. They either did not charge my card, or issued a credit once I finally got in contact over the non-shipped order. So I don't believe they stole my money, just my time and trouble.
2. Ordered a checklist card. Order included $7.90 for shipping/handling on an item that would have cost about $1 including postage to send 1st Class mail. So be it, since the website promised immediate shipping and generally 2-day delivery.
After a week, no checklist and no notification of shipping. Email inquiries were ignored. Phone messages were ignored. When I finally reached "customer service" I was jerked around and no one could give me an answer. Finally I reached a man who presented himself as Sporty's lawyer and head of customer service. He refused to explain the lousy "service," was insulting and hung up on me. (I believe he was actually neither an attorney nor head of customer service.)
Near as I can guess, Sporty's never had the product in stock or had stopped handling it, but took the order anyway and never bothered canceling it or notifying me or contacting me. I guess they just let unfilled orders sit until the customer wastes hours inquiring? Or maybe just let the customer rot until they have the product in stock?
There are numerous suppliers of flying machine stuff. I have dealt with several of them. I cannot in good conscience recommend Sporty's.
ADDENDUM: In fairness to Sporty's I'll mention:
1. Their humans, when you could reach one, spoke clear English;
2. They either did not charge my card, or issued a credit once I finally got in contact over the non-shipped order. So I don't believe they stole my money, just my time and trouble.
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