Seattle Avionics

I think it's simple. SA first floated the most insulting, offensive tactic possible, the "FU" option, and thought we would be thankful when they backed off a little and their actions were just insulting and offensive.
 
LWGII said:
I think it's simple. SA first floated the most insulting, offensive tactic possible, the "FU" option, and thought we would be thankful when they backed off a little and their actions were just insulting and offensive.
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On that note, since they are giving us the FU option, this is for anyone reading, don’t forget to go give a 1 star review of the app on the App Store!
 
FlyQ Legacy is going to break at some point and they have said they won’t fix. We paid a premium for ‘new development’ via future releases and lifetime users got screwed on this.

The private equity firm that acquired SA is going to learn an expensive lesson. Dumping the app, writing a 1-star review, not recommending, quit sending in bug reports and enhancement suggestions, and will never do business with them again. Good luck Steve P as you return to leading this product going forward. We won’t be there to help you any longer.
 
"As a lifetime customer of Seattle Avionics and FlyQ, we wanted to extend our sincere thanks for your business. Your continued support has enabled us to make huge strides forward taking FlyQ to the next level -- FlyQ+. In appreciation for your support, we are extending a special offer to lifetime customers only.



While you can continue to use FlyQ via forthcoming FlyQ Legacy 6.9.2 and receive monthly ChartData updates, we're confident that you'll find the latest updates to FlyQ+ to be worth buying the upgrade. Remember, FlyQ+ EFB 7.0 added six major new features including an all-new graphical route briefing, distinct TAC layers, and a vastly improved nav log. Furthermore, we are thrilled to share upcoming releases that will include glide rings, weight and balance, single tap to add approach procedures to the flight plan, and much more."


Well that email I received today I guess puts the end of any hope we had that they'd get their senses at Seattle Avionics. I sure as heck won't be using that 25% offer. Down with Seattle Avionics!
 
Also I love how they're still promising to make weight and balance a feature. I was told I think 2 and a half years ago it was coming in the next update... yet another example of the lies and false promises from this company
 
The 6.x version worked ok for me but I don’t believe the new version will survive past the next apple update. But hey, they did finally approve the 2x old apple os for use.

I’ve started to recommend another product to folks who ask. They bought the other product.
 
I got their latest email yesterday and just chuckled. They keep trying to claim that FlyQ+ is an entirely different and new app. What's strange about that claim is that I never downloaded FlyQ+. My Ipad automatically updated their old semi-stable app and now that same old app has a new name. Until I got their "Screw You" email last month, I never even noticed a difference. Quite honestly, I still don't see anything different that would make me think this is something new. It will be a cold day in hell before that company ever sees another dollar from me. If I'm going to have to pay again for a product I already purchased, it will be with one of their competitors.
 
Kevin Eggert said:
I got their latest email yesterday and just chuckled. They keep trying to claim that FlyQ+ is an entirely different and new app. What's strange about that claim is that I never downloaded FlyQ+. My Ipad automatically updated their old semi-stable app and now that same old app has a new name. Until I got their "Screw You" email last month, I never even noticed a difference. Quite honestly, I still don't see anything different that would make me think this is something new. It will be a cold day in hell before that company ever sees another dollar from me. If I'm going to have to pay again for a product I already purchased, it will be with one of their competitors.
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Don't tell us; tell them!
 
This is not going to end well for them. I predict they will lose more customers, their best customers I will say, and gain a bunch of negative reviews/recommendations.
 
It's almost like they took their inspiration for public relations from Bud Light, Tractor Supply and Harley Davidson.
 
This reminds me about the time I went to the all you can eat buffet.

After my third plate the manager came over and told me, "Sir, that's all you can eat."
 
Did FlyQ Legacy ever actually come out? Have a new iPad mini on order and was thinking ahead to loading FlyQ on it but on the App Store it only shows the newest 7.02 version not 6.9 or legacy. I've got lifetime so does this mean I'm already S.O.L.? thx
 
They came out with a new email about a month ago, essentially backtracking on most things:

“
My name is Steve Podradchik, one of the founders of Seattle Avionics.



In our effort to communicate critical changes to FlyQ, we’ve sent multiple emails describing the new FlyQ Lifetime subscription model. This change allows us to substantially accelerate investment in the product, both improving the app stability and adding multiple new features. The proof has been a half dozen releases already this calendar year.



Of course, I'd be remiss if I didn’t note how the policy change was handled, and we sincerely apologize for the angst, confusion, and mistrust this has caused. Clearly, we’re better at writing software than policy statements. To that point, we’ve come up with a revised plan that we believe better portrays our commitment to the FlyQ community and allows us to continue the increased investment in FlyQ.



(+) All FlyQ customers, lifetime and annual subscribers alike, will be able to use FlyQ+. No one will be asked to download a new app.



(+) All FlyQ customers, lifetime and annual subscribers alike, will continue to get new ChartData updates and subsequent releases of FlyQ+ as they are released.



(+) The only difference will be that new features, beyond what was in FlyQ EFB 6.9.1, will only be enabled for annual subscribers. To be clear, this means that all users will continue to receive bug fixes and new releases as iOS updates are produced but only annual subscribers will benefit from the new features added in FlyQ+ 7.0 and later.



When will this be implemented?



The FlyQ+ EFB 7.1 release, available early November, will be the first with this new approach. FlyQ+ EFB 7.1 adds an Engine-Out Glide Ring feature(watch the Glide Ring preview video), which has been in high demand for quite some time. In the meantime, all users (lifetime and annual subscribers) can use FlyQ+ EFB 7.0.2 and all its features. If you see value in the new functionality, you can switch to an annual subscription at any time (for 25% less than what others pay).



On behalf of myself and the entire FlyQ team, thank you! We are all very excited about the work we’re doing on FlyQ and pledge to work hard to earn your trust.”

So to answer your question, no FlyQ legacy won’t be a thing. You can just continue to use regular FlyQ
 
trenton said:
This reminds me about the time I went to the all you can eat buffet.

After my third plate the manager came over and told me, "Sir, that's all you can eat."
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So you drove around looking for another all-you-can-eat seafood restaurant... and then you went fishing?
 
Penguinforce said:
They came out with a new email about a month ago, essentially backtracking on most things:

“
My name is Steve Podradchik, one of the founders of Seattle Avionics.



In our effort to communicate critical changes to FlyQ, we’ve sent multiple emails describing the new FlyQ Lifetime subscription model. This change allows us to substantially accelerate investment in the product, both improving the app stability and adding multiple new features. The proof has been a half dozen releases already this calendar year.



Of course, I'd be remiss if I didn’t note how the policy change was handled, and we sincerely apologize for the angst, confusion, and mistrust this has caused. Clearly, we’re better at writing software than policy statements. To that point, we’ve come up with a revised plan that we believe better portrays our commitment to the FlyQ community and allows us to continue the increased investment in FlyQ.



(+) All FlyQ customers, lifetime and annual subscribers alike, will be able to use FlyQ+. No one will be asked to download a new app.



(+) All FlyQ customers, lifetime and annual subscribers alike, will continue to get new ChartData updates and subsequent releases of FlyQ+ as they are released.



(+) The only difference will be that new features, beyond what was in FlyQ EFB 6.9.1, will only be enabled for annual subscribers. To be clear, this means that all users will continue to receive bug fixes and new releases as iOS updates are produced but only annual subscribers will benefit from the new features added in FlyQ+ 7.0 and later.



When will this be implemented?



The FlyQ+ EFB 7.1 release, available early November, will be the first with this new approach. FlyQ+ EFB 7.1 adds an Engine-Out Glide Ring feature(watch the Glide Ring preview video), which has been in high demand for quite some time. In the meantime, all users (lifetime and annual subscribers) can use FlyQ+ EFB 7.0.2 and all its features. If you see value in the new functionality, you can switch to an annual subscription at any time (for 25% less than what others pay).



On behalf of myself and the entire FlyQ team, thank you! We are all very excited about the work we’re doing on FlyQ and pledge to work hard to earn your trust.”

So to answer your question, no FlyQ legacy won’t be a thing. You can just continue to use regular FlyQ
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Thanks for posting the follow up. Although it explains why no 6.9 Legacy I’m still a bit fuzzy on how one FlyQ will function differently for annual vs lifetime. It seems as if Steve is explaining that we can stay on 7.02 and keep updating. If that’s the case, what happens if someone gets a new tablet and only 7.1 shows up in the App Store. Also existing IPads might be at risk if they have automatic updates.
 
I think the yellow explains it.
Once you are forced, or choose, to install 7.1, those features added after 6.9.1 become disabled for non-subscribers. Until then, you get free use/evaluation of those features through 7.02


+) All FlyQ customers, lifetime and annual subscribers alike, will continue to get new ChartData updates and subsequent releases of FlyQ+ as they are released.

(+) The only difference will be that new features, beyond what was in FlyQ EFB 6.9.1, will only be enabled for annual subscribers. To be clear, this means that all users will continue to receive bug fixes and new releases as iOS updates are produced but only annual subscribers will benefit from the new features added in FlyQ+ 7.0 and later.

When will this be implemented?

The FlyQ+ EFB 7.1 release, available early November, will be the first with this new approach. FlyQ+ EFB 7.1 adds an Engine-Out Glide Ring feature(watch the Glide Ring preview video), which has been in high demand for quite some time.
In the meantime, all users (lifetime and annual subscribers) can use FlyQ+ EFB 7.0.2 and all its features.
If you see value in the new functionality, you can switch to an annual subscription at any time (for 25% less than what others pay).
 
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If they made it 25% of the subscription price rather than a 25% discount of the subscription price I would be ok with it. Until then, other fish in the sea.
 
They did not reach critical mass, not a single new flight student uses flyQ. All flightschools use/recommend Foreflight and occasionally Garmin Pilot. It's unfortunate, but it makes sense why their funding ran dry. I dont see myself upgrading, but who knows what the future will hold.


The reason we got foreflight lifetime was that it had VFR sectionals of Mexico, which at that point no other EFB had. Student pilots are one of the largest groups, and charts to Mexico don't appeal to them. They need to actually advertise in flight schools that they offer a cheaper EFB, or give group bundles to flight schools for a good price.
 
Initial Fix said:
currently a lifetime subscriber. It will be interesting to see how many flee with the change

If I remember correctly, the FTC came down on ATT for changing terms on unlimited data plans. I need to review the t&c but I think a complaint to the FTC is coming.
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2-Bit Speed said:
I hope pilots are a more disciplined group than gamers because EA and Ubisoft have been doing this kind of crap for years, yet still make money hand-over-fist.
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Hello,
MEII here with 34 years of teaching and yes I also bought a "Lifetime" FlyQ promise, I have asked them to refund my money as this was not the original agreement and no one likes a bait and switch however I have not heard anything back from them except how much in the future it will cost to keep the "lifetime" APP up and running, instead of a small claims court case is there a way for all of us who purchased this and are now basically being gouged to be refunded ??
 
Received an email a day or so, advising a one time 40% discount for lifetime subscribers to get a year of the new version, and 25% discount thereafter. SA will continue to update the app, but if you are a 'legacy' lifetime subscriber, you'll get the bug fixes, but missing a few features.

I greatly like to support the 'underdog' companies, as I really believe that competition is a good thing in the marketplace. I'm considering taking a year, but only if my lifetime subscriber is still good if I don't find value in the additional features.

I suppose at least they are adjusting for the negative feedback....
 
Darryl Snover said:
Received an email a day or so, advising a one time 40% discount for lifetime subscribers to get a year of the new version, and 25% discount thereafter. SA will continue to update the app, but if you are a 'legacy' lifetime subscriber, you'll get the bug fixes, but missing a few features.

I greatly like to support the 'underdog' companies, as I really believe that competition is a good thing in the marketplace. I'm considering taking a year, but only if my lifetime subscriber is still good if I don't find value in the additional features.

I suppose at least they are adjusting for the negative feedback....
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Why would you believe the promises this time? Giving them one more dime is proving the moron that decided to do this correct about their customer base. It will only assure more of this behavior in the future. That’s really showing the “non-underdog” companies.

I really can’t fathom how you can still think of them as underdogs after they did this.
 
Salty said:
I really can’t fathom how you can still think of them as underdogs after they did this.
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Agree. Replying as a lifetime purchaser.

Actions speak volumes. I’m not sure who first said this. Trust is earned over years. And destroyed in seconds.

Steve as CEO overtly said time and time again that the program was free. You purchased the subscription and got the program for free.
 
Darryl Snover said:
Received an email a day or so, advising a one time 40% discount for lifetime subscribers to get a year of the new version, and 25% discount thereafter. SA will continue to update the app, but if you are a 'legacy' lifetime subscriber, you'll get the bug fixes, but missing a few features.

I greatly like to support the 'underdog' companies, as I really believe that competition is a good thing in the marketplace. I'm considering taking a year, but only if my lifetime subscriber is still good if I don't find value in the additional features.

I suppose at least they are adjusting for the negative feedback....
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They sold lifetime. As users we are entitled to exactly what we purchased. Anything less is a screwing your customer. New owners should have done due diligence to see what they were buying, and maybe they did and didn’t care. Sure, you can change terms but know you are going to get pushback.

I’m done with them. Went back to FF. Never support them again in any capacity. Their product is behind the competition in many ways. I tolerated it because I had lifetime but those days are over.
 
Has anyone else noticed that FlyQ still hasn't figured out how to "stitch" sectioal charts together without losing information? I brought this problem up to them almost ten years ago, and it still hasn't been fixed. My example was to look at KOSH on the edge between the Green Bay and Chicago sectional charts. The fequencies for tower, ground, ATIS etc.are cut off and not readable. I was assured that it would get fixed as their software improved. As of today, it is still cut off and looks no better than it did ten years ago. I'm not aware of a single competitor that has this same issue, and even Avare (a FREE program) managed to not have this problem.
 
When I used FlyQ, they were the most seamless at stitching. I would say that FF VFR charts still don’t look as good as FlyQ when the latter were at their best, but that’s a memory now.

I would stop expecting anything positive out of Seattle Avionics.

I used to be a beta tester. At some point, they stopped responding to my feedback. When they went back on the lifetime subscription, I decided they’re just not worth my time. Life is too short.
 
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