But you won't be out the cost of the R&R if we arrange a labor cost guarantee to be part of the package. And I don't dickk around with a low "won't pay more than this" or a low per hour rate. I will negotiate with the shop to develop a less than retail, but fair to all parties amount to solve the problem. And then when they present me with an invoice for the labor, I immediately write the check to pay it. Occasionally they insist on retail, but if I can turn that into goodwill and future sales, I will still write the check.
But if you declined the offer on the labor warranty, yes, in most cases, you will be responsible for the cost of the second round of R&R.
But for shops and regular retail customers that do frequently and good business with me, I do occasionally relent and allow them to purchase the labor warranty after the fact.
Labor warranties are not that expensive with me. Just 10% of the agreed upon base cost. So on a 1998 Chevy 5.7L engine that you would have paid $1000 for, that $100 additional you gave me for the labor warranty might save you as much as $1000 or more if the provided engine fails for a reason the warranty covers.
And I can also provide you with as much "time coverage" as you want. Each year you want is 10%. But I offer an incentive on a free year when you purchase a 2yr Parts+Labor warranty.
Once we have validated the warranty claim (and we do have folks who try to pull fast ones on us), I will do my best to satisfy the claim as quickly as I can. If I don't have any more the product(s) on hand when the warranty claim comes in, that's solved in one of the following ways:
- I ask for appropriate time to acquire a vehicle that will have the needed item(s)
- I will try to purchase the product(s) from another auto/truck recycler, even if it means losing money on the original sale (within reason)
- I will refund 100% of your purchase price (less freight if applicable) once my part is returned to me, and said part/assembly is 100% complete as I sold it to you, has not been taken apart, and doesn't show signs of external damage or abuse.
But keep in mind that all of this is how I run my business, and isn't indicative of everyone in my industry. However, there is an ever increasing number that do what I described here and more. We are the really good guys in our industry, recognizing that top service and good quality are going to quickly outshine the "low rent" sellers who continuously harm their customers.
One of my mantras is "I want to do good business with customers who will do good business with me."