TSA Ombudsman
Email:
TSA.Ombudsman@dhs.gov
Phone: 1-571-227-2383 or 1-877-266-2837
Besides being a resource for TSA employees, the Office of the Ombudsman may be able to assist members of the general public who have questions or concerns about TSA processes, programs or procedures.
The general public should bring issues to the TSA Ombudsman only if all other available resources for resolution have been unsuccessful. Assistance from the Ombudsman is confidential, neutral, and informal.
The Office of the Ombudsman can answer inquiries, facilitate communications, and identify options for problem resolution brought by the general public. The Ombudsman does not accept notices on behalf of the TSA; act as a substitute for other formal complaint avenues; or intervene on questions or issues regarding DHS Trip.
The Ombudsman is also available to TSA employees wishing to discuss concerns or issues regarding the workplace.