Again, making my point precisely. You should not have to "get status" to receive basic customer service.
But is being exempt from "bag fees" actually a
basic customer service? How about E+? Or going through the premier line? Are those
basic?
I'd say that everyone gets a level of
basic customer service - no matter if it's your only flight, or not (whether it's good customer service is another discussion - but it's still basic). If you are a loyal customer, they give you perks. If you travel very little then paying 25 bucks each way to cart overweight bags (or extra, etc) isn't putting you out a whole lot (other than irritation). If you travel 25K miles or more per year on one airline, you're traveling a fair bit and already paying that airline a lot of money. They are then exempting you from the nickle/dime stuff.
Last year I earned 37K or so miles on UA. That was despite a trip to France on Air France (would have earned me at least 8K miles I think, had I gone United) and a trip to Belgium wherein I USED UA miles - another 8K or so miles I would have earned, maybe more. I also used miles to go to Savannah (wouldn't earn many miles there anyway).
I also got double miles for a trip to London (which I would have done anyway, frankly - nice to have the extra miles, will use them one day. That one trip almost earned me enough miles to go to Savannah, for instance.)
So, in one year I coulda earned over 50K miles were it not for the miles used and trips on other carriers. 25K is min status, I think 100K is the next bump. All those miles I earned were strictly personal, no work trips. That's not chump change on these airlines and they are giving a little perk to the customers who use them a lot.
I understand not wanting to pay extra - no one wants that. But, they figured out fees for checked bags is a viable source of revenue, the market (so far) is supporting it, so it's not going anywhere.
I still think that charging for
both checked and carryon is ridiculous - what's the incentive then?