Southwest is up next

Turns out the dude was a better actor than he was a doctor or professional poker player...
 
deonb said:
She (allegedly) said "You are not a family". It's a very different thing, and even those words are nuanced based on how you say it.

The SWA reply didn't at all address this. Just the technicality of why pre-boarding was not allowed, which is the lesser of the issue. Even if they just come out and say: "Our agent didn't say anything like that", it's still fine. But they're silent on that - which is bad.
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I suspect SWA didn't say anything else because there was nothing else to say. Plus, from a PR standpoint, this is already a dead story. They shouldn't say a word to keep feeding it.

Factually, the two fathers boarded with their children. Keeping that in mind, what is there to complain about?
 
deonb said:
That's exactly what they said happened, and exactly what they are asking for.

There is a lot of nuance in the line "You are not a family". The meaning changes based on your voice, who you gesture at, who you look at etc. These guys took it that the gate agent meant them. Twice.

We can't possibly know what was meant without a video to judge ourselves. And SWA didn't address this at all in their reply.
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If you can't possibly know, why do you believe the passenger's version of the story?
 
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