I've been lurking here since last December when I began working on my private pilot certificate. This is my first post because this issue is currently hitting home with me.
The service I've experienced since I began flying has been some of the worst I've experienced in my life. Very amateurish. I have no complaints with my CFI. He's a good teacher and a nice guy.
Dealing with the flight school as been a pain. I always have to doublecheck my invoice, because they get it wrong half the time. They had me complete a ton of paperwork when I began flying. Not a problem - until they lost it all and made me do it again.
They almost never fuel the plane, which irritates me to no end. I don't mind getting fuel if I'm flying shortly after someone else. But if it's the first flight of the day or there's a two hour gap between the last flight and mine, they should fuel the plane. They're only taking money out of their own pockets. If I have two hours blocked and I spend 15 minutes getting fuel, I fly for a shorter time and pay them less money.
I fly a Remos and there's an issue with the radio not working properly. There's not enough juice for it to work right when the engine is idling. They're aware of it and just won't fix it. After my flight yesterday, the guy at the counter asked me how my flight was. I said, "Okay, but that radio's killing me." His reply was a casual "Oh really?" Then he changed the subject and proceeded getting his money from me.
Then there's the FBO. This is another reason it irritates me when the flight school doesn't fuel the plane. I have to go deal with the crew at the FBO and they're jerks. I'm a very easy guy to get along with, but the old guy who brings the fuel came close to getting a boot up his butt for his arrogant, condescending behavior the first time I met him. There was a new guy yesterday. Also rude.
The school has been under new ownership for the last few months and when they took over there was a lot of talk about how much better they were going to do things, but I haven't seen it.
I'm really enjoying flying and it's something I hope to be doing for the rest of my life. But if I were just slightly less interested or slightly less determined, I probably wouldn't have stuck with it this long. When I go to a fast food joint and order a burger, I know the odds of getting great service are pretty slim. But when I spend ten grand or so in ten months for training, I expect decent service. Is that unreasonable?