Sending device off to be repaired

[Rushie]

My iPad is acting squirrelly and I might have to send it off to be fixed. But I’m paranoid about privacy. Do I need to delete all my saved passwords and login info? Do I need to give them the password to unlock it in the first place? I think they can replace the battery without having to unlock it but what if they need to troubleshoot other stuff? I’m not sure if it’s a hardware or software problem.

Anyone sent an iPad to be fixed? To Apple or some third party and what do you do about security?

 

[Bill]

I'd back everything up to icloud and nuke it from orbit. It's the only way to be sure.

 

[Clip4]

If it’s under warranty take it to the Apple Store and they will wipe it clean and give you a replacement.

 

[Rushie]

If it’s under warranty take it to the Apple Store and they will wipe it clean and give you a replacement.

No, it’s way out of warranty.

 

[bflynn]

I'd back it up and nuke it. You just never know.

At least delete the nudie pictures...

 

[JGoodish]

Backup, then:

Settings -> General -> Reset -> Erase All Content and Settings

Don’t forget to turn off “Find My iPad” first.

When the reset as mentioned above is completed, any information on the device is unrecoverable. A backup is recommended anyway, as Apple may elect to replace the device, and almost certainly will for an iPad since they are glued closed.

 

[Rushie]

Great information. Thanks everyone!