NC19143 said:
I agree with the suggestions that have been given by the others here. I do not believe we need moderation as much as we need to have rules of behavior. and with that inforcement actions on those who will not comply.
I will only add that I share the sentiment that an online community should be able to police itself to the point that direct intervention by moderators should not be required very often at all.
A forum community is just that - a community - a living organism. We suffer from a disability, if you will, because we can not express body language or see said body language to interpret it. Four words like "You look good today" can mean vastly different things based on how it is said, but on a forum, how it is said is limited to text.
But still it is a community. As a whole, a community should be able to regulate itself and nurture itself, and grow, healthy and hardy, without much intervention. Moderators should be more like an immune system - working to keep the sickness out of the community by containing it when it appears.
That can be simply saying, "Tone it down please" in a thread that's getting a little heated, to saying, "You are endangering the community and need to change your behavior" by issuing warnings, and if as a last resort it can mean, "You are unhealthy for this community and are not welcome anymore." If a foreign invader appears to spread damage and decay, the moderators become the police force, defending the community from attack.
The largest problem, in my view, at the AOPA site is that the community which has been growing there for a long time without an immune system has become infected. It has developed a cancer, and that cancer has spread. That cancer isn't an individual poster, or even a cadre of posters. It's not the "fab 5", and it's not the "Board Bully", to use some recent nicknames assigned to both sides of the ongoing ugliness.
The cancer is simply that you can go there and say pretty much what you want, as meanly as you want, and get as muddy and as covered in slime as you want, and
nothing will be done about it. Living organisims without immune systems get sick, they die, and then they fester and rot. Cells which once were healthy and contributed to the organism become infected and just as destructive as the outside cells which are invading until the body can't tell what cells are good and what cells are bad.
AOPA WebBoard will face some very painful operations and chemotherapy before it can become healthy again. I for one hope that the management at AOPA is willing to back you in taking those steps.
Thanks for dropping by, Robert. We're honored to have you here.