AcroBoy
Line Up and Wait
- Joined
- Jul 18, 2008
- Messages
- 649
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Jim N
Let me cite another example: this week a patient called demanding to be seen immediately for her long standing hip pain. Although my normal waiting period or a new patient is over three months, we scheduled her a day and a half later, my first day in the office, and she was the first patient of the day as well. She arrived early, and started complaining to the staff why she wasn't being seen right away, over an hour before her visit.
When she was put into a room, she started to complain that she refused to be seen by a resident or PA, which is our normal procedure. Still, OK so far.
As soon as I walked in and introduced myself, she started going off on me about the staff, waiting, etc. After trying to explain the process, I proceeded to ask some questions about her hip, at which point she said I should look it up in the computer and that it was a waste of her time. At this point I said we were there to help her, but I would not tolerate rude behaviour Howard me or my staff. It became clear that despite our best-efforts, there was no way we could help her, and I suggested she go elsewhere. On theway out she called me a bunch of names, but of course if I had responded in kind, I would have been at fault.
To your point, we tried our best, but I am not the only fellowship trained orthopaedic surgeon in our city, and I am not obligated by any standard to provide care for her.
When she was put into a room, she started to complain that she refused to be seen by a resident or PA, which is our normal procedure. Still, OK so far.
As soon as I walked in and introduced myself, she started going off on me about the staff, waiting, etc. After trying to explain the process, I proceeded to ask some questions about her hip, at which point she said I should look it up in the computer and that it was a waste of her time. At this point I said we were there to help her, but I would not tolerate rude behaviour Howard me or my staff. It became clear that despite our best-efforts, there was no way we could help her, and I suggested she go elsewhere. On theway out she called me a bunch of names, but of course if I had responded in kind, I would have been at fault.
To your point, we tried our best, but I am not the only fellowship trained orthopaedic surgeon in our city, and I am not obligated by any standard to provide care for her.
