TSA is working on making travel more convenient. I'll hold the sarcasm as ANY improvement is welcome.
I suggested improving TSA agent training on another board and was pommeled. Others made some suggestions and were quickly chastened with why it couldn't be done.
Please notice what the estimate is of how much revenue is lost because folks skip trips rather than putting up with the current humiliating rituals, but what's 85 billion here and there?
Best,
Dave
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Ten years after the Sept. 11 terrorist attacks, airport-security screening is still in flux, with complaints up, some travelers more outraged than ever and the Transportation Security Administration embarking on a major strategy shift.
TSA Administrator John Pistole promises the U.S. is finally moving toward smarter checkpoint security rather than treating everyone the same. This fall, the TSA will test a "trusted traveler'' program in Atlanta, Miami, Dallas and Detroit, with expedited screening for select frequent fliers of American and Delta airlines who are willing to turn over background information.
58 million passengers passed through TSA airport screening in June.
Screening-related complaints rose 143% to 1,975 from a year earlier.
Baggage-damage complaints fell 12% to 962 over the same period.
Surveyed travelers forgo 2-3 trips each year to avoid airport hassles.
An estimated $85 billion in revenue for travelrelated business is lost because of skipped trips
Sources: TSA, U.S. Travel Association
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In addition, a pilot program is under way to reduce pat-downs of children, substituting measures such as explosive-detection hand swabs for friskings. And new software is being deployed that addresses privacy concerns and speeds up screening by displaying generic line drawings of body-scan images rather than revealing nudes.
"The whole idea is to try to continue to move away from one-size-fits-all'' screening, Mr. Pistole said in an interview. "We are doing this to try to improve the passenger experience without diminishing the layers of security we have.''
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