G5 error code ???

[Mooneys R Quicker]

Hi All,
I frequently get an G5 error code that I can't seem to find a remedy for. The code is "Hold in Bootstrap Detected", does anyone know exactly what this means? I can cycle the power sometimes and get it clear and sometimes I have to cycle the power several times. This gets to be a pain when having to wait 45 seconds every time for the battery power shutdown; and besides that, cycling the power is not the correct solution. And to add pain to misery, it doesn't happen every start up. I have the latest software update installed, . I'm afraid I'll get somewhere and won't be able to get them alive again, that would be interesting. Any help would be appreciated. Thanks !

 

[chemgeek]

FYI, you don't have to wait 45 seconds to power cycle the G5. You can hold the power button down for three seconds, and it should initiate a quick shutdown sequence.

I'm not familiar with the G5 error message, and it's not in the user or installation manual. What other devices are the G5s connected to? I wonder if it has to do with communication with devices connected to the G5. Have you contacted Garmin?

 

[bnt83]

What software versions are you running? I’d be loading different versions, either newer or older, to see if it goes away

 

[Salty]

What software versions are you running? I’d be loading different versions, either newer or older, to see if it goes away

I'm unaware of a way to load an older version. Is there a way?

 

[Mooneys R Quicker]

I'm running the 6.72 software but I'm with Salty on the old software issue. I was under the impression as to when you went to the Garmin site and downloaded the newer version it would overwrite the old version.

At Chemgeek- thanks for the tip on shutdown, I knew that but had forgotten all about it. And, yes I spoke with Garmin, they recommended re-installing the software and if that doesn't work to buy a new sim card and reinstall the software again. Then, if that doesn't work Garmin suggested I take it to a Garmin dealer and pay them a half hour of their time and have them install the software. He mentioned that if you ever get a message that is not in the troubleshooting section that it is almost always a software problem of some sort; especially if it has the word "boot" in it.

 

[chemgeek]

I'm not sure how you can convince the unit to load an earlier version of software, unless there is some magic keypress sequence. The G5 is supposed to install a new software image only if the version in the loaded microSD card is newer than the one currently installed. I haven't tried re-installing the same version again. I assume you have installed the same version on both G5s and have removed the microSD card from the card slot? I suppose it is possible that the installed image got corrupted somehow? But how to reinstall the same image? There must be a magic key sequence to force the installation of the version loaded in the SD card.

 

[Mooneys R Quicker]

Maybe that “magic key sequence “ is where the 1/2 hour at the Garmin dealer comes in to play ??