Rushie
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- Jun 21, 2006
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Rushie
I once did a time/motion study for the TSA to try and figure out how to help them meet metrics for throughout time. It involves me building a computer simulation of a TSA checkpoint. To do that I had to get average time distributions for all of their processes, and the group I was in was told not to tell the agents what we were doing since they behaved differently if they knew they were being watched. There were three of us on the team. We were question or detained by airport police and agents every single time we observed them. We could be in a lounge overlooking the checkpoint with all of our stuff hidden behind a newspaper and within an hour someone would be coming up to us asking "can I help you with something?"
I have serious beef with the TSA, but to the individual agents' credit, they were super nice and took an active interest in our study once they learned what we were doing and that we were trying to help their teams meet metrics.
Interesting. You mean if I want to have fun with them all I have to do is park myself somewhere and watch them intently? Mwa ha ha...