Dunno about the "door close" button in our elevator at work. I just take the 1 flight of stairs that we have.
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We had a power failure where I work, and the elevator was stuck between 1st/2nd floor. One of our machinists was inside. The FD showed up, but couldn't get the outer doors open, they didn't have the right key or something. One of the firefighters working on the door kept talking through the door to keep our guy calm. It didn't help that we kept suggesting they just leave him inside so our company productivity would go up. Eventually, the guy inside the elevator started to "panic".
The conversation went something like:
Firefighter: Sir, stay calm. We are working on the door right now.
Our guy: Hurry, please!!!
FF: Sir, it'll be OK. Just remain calm.
Our guy: You gotta get me OUT OF HERE!!!
FF: Sir! SIR!!! Just stay calm.
Our guy: MY GOD, GET ME OUT OF HERE!!! MY COFFEE IS GETTING COLD!!!
FF: %&$*^&(#*%!!
They eventually dropped a ladder through the top of the cab and got him out.