I used it regularly last winter. Good service. Never an issue with the Priceline part of it, but once I got to the counter at Payless and it was closed for the night. The online info said 24 hour services. I called the 800 number and they acted like I didn't have a reservation. We got Priceline on the phone with them, found the reservation, but no one would come out to give me a car. Priceline cancelled that one, and got me a car with Alamo I think. Pretty good of them.