TheTraveler
Line Up and Wait
How I train my employees for world holidays...
1) If you're giving the greeting first, always use "Happy Holidays". If the customer responds with a specific holiday greeting, respond with that same holiday greeting.
2) If the customer gives you the greeting first, return the same greeting.
I've never had any problems, but when the employee is hired into the international department they already know that they need to be aware and respective of multiple cultures, kind of a prerequisite.
1) If you're giving the greeting first, always use "Happy Holidays". If the customer responds with a specific holiday greeting, respond with that same holiday greeting.
2) If the customer gives you the greeting first, return the same greeting.
I've never had any problems, but when the employee is hired into the international department they already know that they need to be aware and respective of multiple cultures, kind of a prerequisite.