After Avlab took 2 months for my first sample and my second was "lost in the mail", they sent my A&P one of the new labels for #3. They are trackable, so when it sat in a Post Office 20 miles from home for 3 weeks, I had proof of the problem. That got it moving. Results in 10 more days. Currently waiting on a sample shipped 2 weeks ago. Shows as in transit.
They told me that they would supply new shipping labels to anyone who has stock of kits with old labels.