Nick

tonycondon said:
Have a GREAT night at work!
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LOL - its my last one. Can't think of anything greater.

I think now is a good time to review the stuff that has happened at Comcast. I'll start with the good:
  • I got paid a lot of money for a little while before I switched to part time.
  • I was really good at my job.
  • I met a lot of really nice and cool co-workers.
  • I learned how to persevere through many difficult situations.
  • I know a lot more about how cable systems work than most call center employees usually do because I cared to learn.
 
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Satan's Handpuppet? Why don't you start a company with that name. then again, maybe no one would buy from you.
 
Don't forget, "phone lackey". Nick, you should do a top 10 reasons to leave ComCast.

Let the healing begin.:rollercoaster: :rollercoaster: :rollercoaster: YAY!
 
Gessh. Suck it up cupcake you're getting paid!! What do you want them to do, treat you with respect or something? This is about them making money, not about keeping you happy. You are free to go anytime and someone will be happy to take your job for less money. Welcome to the new economy. It stinks BTW.

Hopefully your new boss won't be as a big a PIA as Comcast. If he is we will let him it though ;)
 
smigaldi said:
Gessh. Suck it up cupcake you're getting paid!! What do you want them to do, treat you with respect or something? ;)
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Our #2 supervisor referred to us as being like a "Dirty Shirt" you just go to the closet and get another one. We refer to him as being a waste of sp**m.
 
Nick, thanks for the insights. With an inside look like that we know why Comcast looks so crappy from the outside.

You are very lucky to be getting outta there.

Not all companies treat people that way. Even though I don't work in a call center I know ours is nowhere near that bad. For one thing I know for a fact that supervisors pulling those tricks would be canned. We do have training on such things.

When I've called (and gotten a rep in the U.S.) the care has consistently been nothing less than outstanding, and that's before they know I'm a manager in the company.

Let me know if you want a referral for a job.
 
Add me to the "it does not have to be that way" crew; for a prototype of a HUGE bureaucracy that encourages and nurtures caring customer service, deal with USAA some time; relentlessly pleasant and competent customer service and, once you get a person on the line (rarely a long wait), if they cannot help you, they will find the person who can help, and will not get off of the phone until you've been greeted by the next agent.
===

Nick


Congrats on your new opportunities, and for having the character to, no matter what was happening in the shop, treat your customers with respect. It says a lot about you.

/s/ Spike
 
No mooning. I did one last act of defiance, and it really wasn't that deviant. A while back I asked about sending an email to everyone in Outlook. Well, it turns out that emailing [Comcast -- ALL] does just that. So my last thing done was to generate 74,768 emails that said:

Me said:
Fellow Comcasters,

I know that CAEs don’t generally send these emails out, instead it is usually someone we’ve never met (I know the irony is that many of you have never met me before), but I wanted to let everyone who has met me know that today is my last day with Comcast.

After 3 years of employment, I feel the time has come to move on to other opportunities in another city with another company. I am grateful for the people that I’ve met here, and hopefully will see our paths cross again some day. My tenure here will end at 7:00am today, so I cannot receive replies to this address anymore. If anyone would like to keep in contact with me, feel free to email me at SPAMBLOCK. Please don’t spam me or I’ll sic Peter Harbin on you :).

I wish you all the very best. God speed.

Nick
Comcast Customer Account Executive
-- I may be entry level, but I'm still an executive!
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What a rebel, eh? Problem being that I am now getting hundreds of emails from people I've never met. Mostly saying "Good Luck from Sarasota" or "Good Luck from Michigan."

Good ol' spam :D
 
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i would've downloaded their address book then sold all the email address to some Nigerian viagra dealer. :)
 
SkyHog said:
No mooning. I did one last act of defiance, and it really wasn't that deviant. A while back I asked about sending an email to everyone in Outlook. Well, it turns out that emailing [Comcast -- ALL] does just that. So my last thing done was to generate 74,768 emails that said:

What a rebel, eh? Problem being that I am not getting hundreds of emails from people I've never met. Mostly saying "Good Luck from Sarasota" or "Good Luck from Michigan."

Good ol' spam :D
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You did one last good thing for Comcast. They'll remove the ALL address as we did many, many years ago.

We once got an email from a call center rep asking if we could cover on Saturday. That even went to the Chairman. Then there were all of the maroons who did a [Reply All] asking who are you and where do you work?
 
mikea said:
You did one last good thing for Comcast. They'll remove the ALL address as we did many, many years ago.

We once got an email from a call center rep asking if we could cover on Saturday. That even went to the Chairman. Then there were all of the maroons who did a [Reply All] asking who are you and where do you work?
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Ah, I thought we only had the "Reply To All" idiots here at ****tygroup oops I meant Citigroup. :yes:
 
tomcat said:
Ah, I thought we only had the "Reply To All" idiots here at ****tygroup oops I meant Citigroup. :yes:
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Nope, we had them at Comcast too. A Common exchange would go:

From: Head of scheduling: Subject: Mandatory Overtime
We're going to need everyone to work 8 hours of mandatory overtime this week. If you are the third person to volunteer to work more, I'll throw in some New Mexico Scorpions Tickets

From: Call Center Rep: Re: Mandatory Overtime
What is the Scorp's record this year?

From: Call Center Rep 2: Re: Mandatory Overtime
I think they're 12-7 so far

From: Head of Southwest Operations: Re: Mandatory Overtime
This sounds like a good opportunity to make some extra money

From: Director of Marketing: Re: Mandatory Overtime
We're pulling for you guys

From: Head of Scheduling: Re: Mandatory Overtime
Ok - the tickets have been given away, keep it up guys

From: Call Center Rep 3: Re: Mandatory Overtime
No way, I was just about to volunteer

From Call Center Reps 4-20: Re: Mandatory Overtime
Me too


Ugh.
 
mikea said:
We once got an email from a call center rep asking if we could cover on Saturday. That even went to the Chairman. Then there were all of the maroons who did a [Reply All] asking who are you and where do you work?
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Speaking of - just got this one, from Brian Roberts

President/CEO of Comcast said:
Nick, I am sorry to hear of your departure. I sincerely hope that you succeed in your future endeavors.
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I'm flabberghasted.
 
mikea said:
You did one last good thing for Comcast. They'll remove the ALL address as we did many, many years ago.

We once got an email from a call center rep asking if we could cover on Saturday. That even went to the Chairman. Then there were all of the maroons who did a [Reply All] asking who are you and where do you work?
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We've got blocks in place so that the mailing list addresses can only be used by specific accounts. The rest bounce back to the sender. Works out well. :)
 
I like your title, better than some.

Yesterday at the gym a guy on the bike next to me was chatting up this girl he had known in HS. He was bragging on all the stuff he is doing now at his company for the guy he worked for, etc, and she asked what his title was.

He said "we really don't have titles', but if he had "it would be like Administrative Assistant". The best part was that the company he works for is the same company I work for. I can tell you straight up we have titles and take them pretty seriously.

When he said his title I about busted a gut, admin asst. are secretaries basically. I thinkl she figured it out too and left shortly thereafter.
 
A few years ago (ok, quite a few) someone sent an email to all_oracle, subject (and content) "Who took my stapler?"
That one bounced around the world for a few hours before someone else replied (all, of course) ... the exchange, as I recall ...

"I have it. Come and get it."
"Where are you?"
"Second floor..."
"Me, too. I don't recognize your name"
"Because you're in Chicago and I'm in Sidney, flippin' moron!"
 
SkyHog said:
I may be entry level, but I'm still an executive!
Good ol' spam :D
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Count your blessings. After being an officer of a major financial institution for nearly 10 years, everyone's job title was changed to Associate unless they were a Vice President or higher. "Would you like fries with that 10million?"
 
AuntPeggy said:
Count your blessings. After being an officer of a major financial institution for nearly 10 years, everyone's job title was changed to Associate unless they were a Vice President or higher. "Would you like fries with that 10million?"
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And at the neighborhood bank they have how many people with the title "Vice President"? :D
 
I'm wary of any title on some bank employee. I'm asking myself, "If they are a loan officer, why are they sitting at a pedestal-type desk near the front door?"

And, "If they are a loan officer, why do they need to send my application to another location for consideration?"

You'll never get to a real loan officer unless you're a depositor with several hundred-grand... and if you do have that access, they greet you with such luxuries as breakfast to discuss your business plan and how to turn that few hundred grand into several million to put right back into their bank! Yeah, right!

Nick, enjoy the leaving... Best wishes on the move! ;)
 
Nick,

I apologize, but I've been out of the loop for awhile. Where are you going?

Judy
 
Ghery said:
And at the neighborhood bank they have how many people with the title "Vice President"? :D
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HEY! I resemble that remark!
"Assistant Vice President" -John

Good luck Nick. You're a man with a great sense of humor. COMCAST will miss you.
 
Ghery said:
And at the neighborhood bank they have how many people with the title "Vice President"? :D
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I work for a bank. ANYONE who has direct report employees has, by company rules, the title Vice President.

I think we have at least 5 or 6 variations (Assistant, Senior, Executive, etc).
 
SkyHog said:
Totally missed these posts, sorry. On Friday, I am loading up all of my stuff, and moving out to
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to...to....TO????

Schmuck.

Good luck, let us know where you land.
 
LOL - that's awesome, Nick. Leave em hanging.

If you all paypal me $10 each, I will tell you where Nick is moving to. I'll give you a hint, I've landed in this state. The ones I haven't landed in are HI, AK, ND, and MD.

You're welcome. :D
 
Oh, very funny, Nick. Piper, bite his leg for me, will you?

Judy
 
So is there going to be a pool with the prize going to whom ever guesses?
I say he is moving to sunny Arizona. Only a SWAG though
 
I am tired of packing. This is getting old. I have too much stuff.

And Don's got it, I'm moving to Lake Havasu City, AZ. I was trying the whole "Keep 'em in suspense thing" but realized most of y'all wouldn't worry too much about it :D
 
Nick, to be totally honest, I am sorta amazed that there is one soul here who does not know where you are moving.

One thing is for sure: I am expecting great deals on auto glass!
 
SCCutler said:
Nick, to be totally honest, I am sorta amazed that there is one soul here who does not know where you are moving.
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I figured as much. In another thread he said he was going to have to start renting again, but I was thinking he should just borrow his bosses M20C.
 
SCCutler said:
Nick, to be totally honest, I am sorta amazed that there is one soul here who does not know where you are moving.

One thing is for sure: I am expecting great deals on auto glass!
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Spike,

I'm the ignorant one. I've been out of circulation for awhile. It's nice to be back.

Judy
 
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