OK. Here I am at the computer. In 2014 my wife and I started shopping to replace the Honda minivan. Eventually we settled on the new Volvo V60. We decided new because at that time the V60 was new here and it had the new Drive-E 2 liter engine. From an engineering perspective it's a great concept: 1 block, 3 engines. T5 ~206 HP turbocharged, T6 ~305 HP turbo and supercharged, and a diesel which they don't sell in the US. Direct injection gasoline (remember this: direct injection gasoline) engine is used to get very good mileage and performance. The new platform S60/V60 drives very well, handles nicely and the new drivetrain with it's 8 Speed auto does a good job.
I'm a little nervous about the brand new engine, but hey! it's a Volvo. We rack up miles faster than many at the time because of my daughters school and dance schedule so by year one we're over 20K miles and we're starting to notice an occasional stumble when accelerating after driving at a constant speed. Hard to reproduce but happens. Service folks can't find anything wrong and can't reproduce. Eventually I'm able to make it happen with one of them in the car (multiple visits were required) and they cheerfully replace the oxygen sensor. (Computer never throws any codes.) Still does it. And it's slowly getting worse.
I did online research and do not turn up anybody else having this problem with their Volvo. But we are way out in front of the milage parade which turns out to be very relevant later...
At 30K miles after consulting with the factory, they actually hang a data recorder on the engine and drive it around. It won't misbehave. So they keep poking at it. (Local dealer's service department its terrible. They never call to let us know what's going on. We drop the car off and after a few days to a week, or even more time, we'll call and they ALWAYS say "We were just going to call you." Right.) At 39K miles the factory pays to swap the engine and have the engine from our car shipped to Sweden. They pronounce it fixed. And it drives fine. But, being as they never could explain what's wrong, I request, then demand, them to extend the warranty from 50K miles. They do, to 75K miles.
At ~55K miles, it's starts the stumbling again. A couple (OK, actually a bunch) of more rounds with the service department and Volvo replaces the heads and pistons. Takes several weeks (new parts from Sweden). At this point, the technician shows my wife and I pictures of the intake ports in the head. Massive carbon buildup. I ask for copies of the pictures (they're digital so it's just bits) and the tech says "Sure!" But apparently management somewhere intervened, we never get them even after repeated requests.
At this point I resumed my research into the problems. Now I'm turning up lots of folks with similar problems with the new Drive-E engines. They've finally reached the 20K milage range... More research reveals that Toyota, Hyundai, Nissan and Ford have all tried direct injection gasoline engines in the early 2000s and all have had significant problems with carbon buildup in the intake ports and valves. Symptoms are progressive stumbling under acceleration. Sound familiar? In every case they have had to significantly rework the design to fix the issues. Most add some form of port injection to have gasoline wash the intake valves.
At this point I contacted Volvo North America (at the suggestion of the dealer) and request they buy the car back from me. They 1) flatly refuse, 2) refuse any possibility to escalate above the initial customer service representative. The "supervisors" who make the decisions, will not, do not, ever talk to customers. (Must make it easy to say no!) After multiple rounds of this, I trade the car for a Honda. My $41K car, 2 1/2 years old, with admittedly high mileage of ~69K miles, is worth $13K.
There were many other frustrations of dealing with the local dealer but that's not specifically about the car nor Volvo's failure to stand behind the car, except that Volvo dealers are few and far between. There are 3+ Honda dealers within 20 miles of me. The next closest Volvo dealer is over 70 miles. The next closest is more than 100 miles. And only they can handle warranty repairs. I live in the Orlando Florida area and while it's not LA, it's not a small car market. I really have no viable choice but to use the local Volvo dealer.
So, I, personally, will never own another Volvo. And I will share my story with anyone who is interested in one.
John