exact same thing happened in San Antonio in 1994 by the way
I was flying a Navajo based at the field at the time and we all heard about it
http://www.ntsb.gov/aviationquery/brief2.aspx?ev_id=20001206X00743&ntsbno=FTW94FA082&akey=1
at many FBOs there are multiple line guys and the message to "top it off" given to one may not reach another, as the first one disappears to flag the arriving Lear, and you walk into the FBO lobby only to have another one ask for your fuel order. Even in todays age of radios etc.
this sounds dorky but I WRITE on a piece of paper, my tail number, and fuel request, and HAND IT to the line guy. I give a written request to the FBO girl. So in two places, my written fuel order is documented.
This is in addition to the obvious verbal.
Upon payment, I check that the receipt says the proper fuel. XXX gallons Jet A sold.
N12345
30 Gallons a side Tip Tanks of JET A
Also for those who say "I never let anyone fuel my bird" that may work at some places, but at many FBO's, their insurance policy only permits trained line personnel/etc to fuel the airplanes due to liability/legal concerns.
- former high school and college line boy and piston twin pilot