Before I was in aviation full time, I was the main technical guy and foreman in an air brake component remanufacturing plant. There were always a few parts that came back on warranty claims as being "defective." 98% of the time they were fine and the problem was a lack of skill in troubleshooting. We saved a lot of time and money by printing up thousands of fluorescent red cards that said something like "Got a problem? Call 1-800-xxx-xxxx." and stuck one in each box. And I got calls from heavy equipment mechanics asking why that new part did the same thing the old one did. I'd ask a couple of questions to zero in on the malfunction, and tell him what to do. And only once or twice out of hundreds of calls did I get another call thanking me. The rest, I presume, were solved. The number of warranty claims fell right off.
Cessna has a technical help line, too.