Bruce:
You and I are in the same business, only you are a bit more fortunate in having a more selective clientele, while I willingly take whomever comes in the door. There is not a day that goes by where no matter how hard we try, we cannot educate, teach, or convince someone that their lack of knowledge, experience, or understanding is either incorrect or even taking them down a path toward possibly worsening their condition. How many times and how many ways have you spent literally hours trying to explain something like sleep apnea to someone who completely denies that it could be a hazard? Despite our years of study and experience, some people are going to believe what they want to believe, no matter how hard we try.
Or, how many times have people come in essentially demanding something they read about on the internet, saying it's better than our advice or counsel, even if it's medically unsound and unproven?
After listening to the same circular arguments a few times, and trying my best to explain in multiple ways, I finally pick up the papers and ask if they have any other questions, and invite them to come back again if they would like to discuss the subject further.
If we can look in the mirror every morning and say to ourselves that we did the best we could to help these people, than I no longer get frustrated or feel that I have failed them- they, the individuals, have to take some responsibility for their actions, and if they choose to ignore sound medical advice, they also have to suffer the potential consequences.
It comes with the territory- the important thing to remember is all of the people we actually helped along the way- this is what makes the long hours worthwhile.