I accidentally complained about my experience with the Sierras near a Lightspeed rep today at OSH, and I have to admit, the guy was all over me to fix it. He didn't care how. Upgrade, repair on-site, didn't matter. He all but walled to the North 40 to get my headset.
So I've got to give them credit. Their customer service is serious.
He also was somewhat shocked. He said they don't have nearly the problems with the Sierra because they assemble them here in the U.S. (Something I didn't know.)
The Zulu2 is built in China and internally they have to send each unit through QC in the States before they can ship them. 100% of them.
The Sierras get a quick once-over and go out the door. They do zero promotion or marketing of the Sierra. The Zulu2 is King.
So... Now that I'm down to the small quirk of the Lightspeed logo panel on top popping off regularly, which really isn't a big deal but is annoying at times, and them being willing to completely swap the headset "if that would make you happy"... And then finding out the Sierra is the American-assembled product in their line-up...
I think I'll keep it. Impressed with the customer care shown by the guy.
I may still convert the DCs to ANR just for times when I need an "indestructible" headset.
By the way, I stopped by the DC booth and chatted with them. Very little interest in showing me their ANR lineup, no power or intercoms to hear them, and generally not as responsive. The only thing that got them emotional was when I asked them why Sporty's didn't have any DCs for sale at their booth.
That's right. Sporty's didn't even bother to truck in any DCs. Says something, I think. They had almost everyone else's headsets on demo racks.
Noticed that Sennheiser wants the same list price as Bose. Sorry, that giant control box and heavier headset means that should be a cheaper unit. I know they claim better "digital" ANR but size/weight and controls are important.
So... I think I'm moving from being grumpy about the Lightspeed Sierras to "good" with them.
And the old DCs are staying in the "fleet" too, with some kind of ANR add-on.
Zulus fit my ears funny. I have big ears.