And the $70 charge for the jacket has been forwarded to FEDEX ATTN MS THRILL via UPS.
Cheers
Of course, I'm anticipating a bomb from FedEx later this week....
And the $70 charge for the jacket has been forwarded to FEDEX ATTN MS THRILL via UPS.
Cheers
Youll have 3 months of exceptions before you see it.Of course, I'm anticipating a bomb from FedEx later this week....
1,700 eff ups?! What the hell was Fed Ex doing?
And now (quoting Paul Harvey), the rest of the story...
So when I finally got everything handled and my sample ulitmately made it's way to AvLab, I sent AvLab the FedEx contact info I posted in #33 above in case they had another customer in a similar situation. Turns out they did.
Last week I had a great phone call from Jim at AvLab to say "Thanks" for the help. He contacted FedEx with a shipping # on behalf of another customer whose sample was stuck, and mentioned that there might be more. He suggested there could be "detrimental results" to the aviation industry when these samples were lost or delayed and asked for assistance.
That email appears to have set off a firestorm at FedEx. There was a flurry of emails from the executive offices to minions, from minion to minion, and from facility to facility. As of the time AvLab called me, they had received over 700 samples that were previously stuck and were expecting as many as 1000 more yet to come. Jim said the lab is a bit swamped at the moment, but that's a better problem to have than PO'd customers.
So today I received a wonderful package from AvLab containing a gracious letter (pdf below) and a beautiful AvLab jacket from Port Authority.
I love happy endings, and now you know (Paul Harvey dramatic pause) the rest of the story!
View attachment 116621
Delivered by FedEx, of course?