I didn't sit in on the trial, so I don't know all the evidence that was produced. It has been reported that the hotel's systems and procedures let someone discover what room she was in and gave him a room next to her.
Already covered above. Did you read it? No need to sit on a jury, court records are public.
I think as a frequent hotel guest I should thank EA for pursuing this case and the jury for their verdict.
I have no doubt that my (as well as everyone else's) future stays will be a bit safer thanks to them.
You'd be flat wrong then. Unless "a bit" means "not statistically significant in any way". Not a single hotel will change a single procedure related to what this hotel did other than maybe remove display phones from their buildings and that will take a decade.
Most phone vendors aren't going to respond to a request to change the software for months if not years. And that's IF the system is upgradeable.
The good news is, most hotels aren't high end enough to even have display phones. But those that do, haven't made any changes and won't for a long time.
The best they can do, once their insurance underwriter requires it, will be to restrict direct room to room dialing.
The only other procedural change that could be made would be to never transfer any call to a patron by name. That's unlikely to be done, but if it is, the ultimate solution is to completely block inbound phone calls in rooms and at that point you might as well remove the phones altogether.
I doubt it would be possible. Marriot national is out of the suit. So you are looking at recovering against the local franchisee. I doubt there is $22.5 million in coverage, and I doubt the who property is worth $22.5 million. Should she get the whole hotel for this? I don't think so. People have no concept of how much $55 million is.
This. And people also don't know that the law requires "public figures" show ACTUAL damages in libel cases. This lawsuit may still be tossed on appeal. The lower court has done their job making it LOOK like the popular rich girl got paid. If none of this is punitive, the dollar amount will fall to barely covering the legal costs plus a new car for her by the time an appellate judge is asked to review the award against actual proven damages.
As a female business traveler, I don't want hotels telling third parties which room I am staying in.
They didn't. You didn't read how it happened.
Their phone system leaked the room information.
The stalker then watched for the cleaning crew to see when the room next door was vacated and then made a request for that specific room.
There was no correlation between what he asked for and who was next door, ever.
$50 to a bellhop who's hard up to pay his dealer or bookie will get you the same information at any hotel high end or low, anywhere in the U.S.
The case makes for great security theater.