TangoWhiskey
Touchdown! Greaser!
"Press 1 to report a power line down" hmmm nope
"Press 2 to report a power outage in your area" hmmm nope
"Press 3 to report flickering street lights" hmmm nope
"Press 7 to repeat these options" hmmm
I pressed 0 and got transferred to service.
Sending someone out today to determine if the issue is on the outside or an issue inside.
They groom people to be politicians at Oncor I think:
Me: "When are they coming?"
Them: "I can't give you a time"
Me: "Ok, so they will call me when they are done and let me know"
Them: "No sir"
Me: "But it will be today?"
Them: "Yes sir"
Me: "How will I know when they are done?"
Them: "After they close the case, you can call us and we will let you know"
Me: "They are not going to call me and let me know if there is an issue?"
Them: "Sorry for the inconvenience in my experience it is not normal for them to call"
Me: "So I just call you then?"
Them: "Yes sir"
Me: "How do I know when to call you?"
Them: "Sorry, I can't answer that"
Me: "This is all a bit vague. You can understand why I might be confused?"
Them: "Is there anything else you needed?"
Me:"Okay, I guess I will call you around 4:50 today and you may or may not have info for me then?"
Them: "Yes sir. Have a great day"
The very least THEM could have told you is whether or not your airplane reservation was being canceled due to the plane being sold.