Documentation about Comcast customer servcie

[mikea]

It's no secret to Consumerist readers that Comcast's outsourced techs are often late, rude and incompetent, and that calling customer service is more akin to improving dialogue in a Beckett play, but as this exclusively obtained powerpoint made by a Comcast employee shows, it's no secret to the cable company either.
http://consumerist.com/tag/exclusiv...nt-shows-they-know-exactly-how-much-they-suck

I'm suuuurrre Nick misses them so.


My overall experience with Comcast was pretty good. The guy just came by to bury the cable the yard and I haven't had to make a call since the install. He just rang my bell to ask me to tell the mosquitoes to stop eating him. I handed him my DEET arsenal.