I'm currently in a love/hate relationship with Amazon. Couple of weeks ago now they sent me an email stating my account had been hacked and that they caught it. They locked the account and removed all credit cards from it and I needed to do a password reset.
All well and good, so I did just that and was back in business. I soon noticed that my browsing history at Amazon showed two Apple watches had not only been browsed, but purchased. I went to orders and there was no sign of such an order on my account. Must have been what the hacker wanted. I figured since it didn't show as an order they stopped it and all was well.
While logged in to my Costco Visa account I notice a pending charge for some $613 from Amazon and lo and behold a FedEx package shows up with two Apple watches. Houston we have a problem.
Simple solution would be to start the return process, but wait, I can't do that because according to Amazon I have no order for Apple watches. I call Citibank and we decide to kill my card and they FedEx a new one the next morning. Citibank guy gives me a phone number for Amazon so I call them, explain the whole deal and the nice young lady, from somewhere other than here, seems to say she will take care of it.
Some days go by and now the charge on my account is no longer pending, it has been processed through so I have to dispute it. Once again I call Amazon and once again no real progress is made, all I want to do is give them back the freaking watches.
Citibank finally processes the dispute, which by the time they did it was two charges for the same amount and now two credits for that amount. Now I get a nasty email from Amazon telling me they've been back charged for the watches and I need to provide them with a credit card so they can charge me.
They are not going to enjoy the next phone conversation we're going to have.