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It depends on the reason for cancelation. If the FBO is going out of business generally the comments disappear. The exception is if there is a succeeding FBO that takes the place of the old one with substantially similar services, and both the old manager and the new manager express a desire...

All prices on AirNav are with all taxes included. If you paid $5/gal or more, you are entitled to a refund of the difference. Since you no longer have the receipt, it is very simple: just tell us the N-number and date of your visit and we will have the FBO look it up. It may not be too late...

Duh, that is what I did, by posting publicly instead of through PM. :confused:

Really? I thought the "walking" rules were there only in case the hotel had unexpectedly run out of rooms, such as a tree falling on the roof, or a plumbing problem, or the previous night's guest trashed the room. I guess I was too naïve. On a side note (and mod, feel free to delete if this...

Have you ever considered that not all businesses are out to make the maximum amount of money? At AirNav, we are here to serve the aviation community -- and make some money along the way, why not? After all, we are a for-profit business. But we are not for profit at all costs, "say or do...

We strongly discourage FBOs from having no comments. It looks suspicious, as if they have something to hide. Which some do, in fact. We tell FBOs that pilots distrust and avoid FBOs that refuse to have comments on AirNav, so ultimately removing comments works against the FBO's interest...

We had no problem with the part of your comment that talked about the poor tie downs. If that was the only thing, your comment would have stayed. The only sentence in question was that the price of fuel had been over $5. That, as best as we could determine, was not true. No we did not...

We do list fuel prices for FBOs that don't subscribe. Over 1500 such FBOs. Are there more FBO that we don't list? Certainly, and we are constantly chasing after new ones. We try to list all FBOs but we realize we fall short. Do you know of anybody that lists all FBOs? Yes, there is a...

That's good suggestion. Thanks. We'll work on implementing it.

I would love to hear more about this. To stress your point: the legal threat may have been through AirNav, but not from AirNav. We never sued or threatened to sue any comment writer. We have had a few cases where the impacted business sued or threatened to sue the comment author, the author...

This thread is heating up, and I apologize in advance if I don't have the time to respond to everyone personally. I will try to pick some more representative posts and followup on those. If I don't directly respond to your post it's not because I am ignoring you. Your post is valuable, and I...

Mike, It's great to have you in this discussion, because you are both a pilot end-user and an FBO subscriber. You already have two perspectives, and I can add the AirNav perspective. You are absolutely right, it's a manpower issue. Let me explain... Initially we were naively doing as...

Mike, Benbow Aviation is not an FBO. In fact, we're not sure it even exists. Even the City of Torrance's web site has a page which supposedly lists all the businesses and services at the airport, and Benbow Aviation is not listed. The web site www.benbowaviation.com used to exist but is...

You're welcome. Asking businesses to pay to advertise is not bad, is it? Many FBO's don't advertise but we still provide a place for comments about them. Within 50 miles of you (6Y9) we are aware of the existence of 6 FBOs. Of those, 4 pay us to advertise and 2 don't. We show all 6 on...

Linked. See http://www.airnav.com/airport/6Y9#links

That is not about comments. It is about listing services, logos, etc. Not comments. Comments are and always have been free.

Very classy

EdFred, we don't have a solution for you at this time. We do not have a place for comments about non-existing FBOs. Comments are attached to the presence of a business or service at an airport. I believe AOPA supports comments about the airport in general, so that may be an immediate solution...

Really? This is news to me, and I thought I was very familiar with AirNav's products. How much do we charge an FBO to receive comments? :rolleyes:

I am the founder of AirNav. Once in a while I read or hear something like this and it just makes my stomach turn. It is absolutely NOT TRUE that we will delete anything critical or negative. Absolutely not. Having said that, AirNav comments are not an "anything goes" forum. We have a policy...