Win 7 updates

[pmanton]

My Win 7 computer has been trying to load the same 5 updates for over a week now. The Microsoft automatic troubleshooter doesn't fix anything.

A Google search turned up something called Error End on the Wilki-Errors web site. I'm loath to try it for fear of making things worse.

Suggestions would be appreciated, Thanks

Paul
Salome, AZ

 

[Palmpilot]

Have you tried installing them one at a time?

Is the problem with all updates, or just certain ones? I ran into a problem where Windows 7 Update wouldn't work at all with certain hard drives that had 4K sector size.

 

[RJM62]

1. Shut down all applications.

2. In the Search box by the Start button, type CMD, but don't press Enter. Instead, press CTRL+SHIFT+Enter .

3. When the UAC box comes up, click Yes.

4. Type net stop wuauserv and press Enter.

5. Type cd /d %windir% and press Enter.

6. Type rd /s SoftwareDistribution and press Enter to delete the Windows Update cache. It may take a few moments.

7. Close the Command terminal and restart the computer.

8. Open the Command prompt as admin again (steps 2 and 3 above).

9. Type net start wuauserv to start the Windows Update service, in case it didn't start automatically.

10. Try installing the updates again in the usual way.

-Rich

 

[CT4ME]

+1
'Should do the trick

 

[pmanton]

1. Shut down all applications.

2. In the Search box by the Start button, type CMD, but don't press Enter. Instead, press CTRL+SHIFT+Enter .

3. When the UAC box comes up, click Yes.

4. Type net stop wuauserv and press Enter.

5. Type cd /d %windir% and press Enter.

6. Type rd /s SoftwareDistribution and press Enter to delete the Windows Update cache. It may take a few moments.

7. Close the Command terminal and restart the computer.

8. Open the Command prompt as admin again (steps 2 and 3 above).

9. Type net start wuauserv to start the Windows Update service, in case it didn't start automatically.

10. Try installing the updates again in the usual way.

-Rich

I deleted the cache by going to windows software distribution download and deleting everything in this folder.

The next morning the same 5 updates failed again. Did this method differ from doing it from the command prompt as you suggested?

When I tried it from the command prompt at net stop wuauserv I got "system 5 error access denied"

Thanks for your patience.

Paul

 

[RJM62]

I deleted the cache by going to windows software distribution download and deleting everything in this folder.

The next morning the same 5 updates failed again. Did this method differ from doing it from the command prompt as you suggested?

When I tried it from the command prompt at net stop wuauserv I got "system 5 error access denied"

Thanks for your patience.

Paul

That error usually means that the Command prompt is running without admin privileges, or the account you opened it from is not a member of the Administrators group.

To find out if your account has admin privileges, go into Control Panel -> User Accounts and see if the account you're using is a member of Administrators. If you don't know what account you're using, open a Command prompt and type whoami .

When you run the Command prompt as Administrator, it should open in

C:\Windows\ system32

When you open it as a user, it will open in

C:\Users\[User Account Name]

Also, check whether your clock and time zone are set correctly, and try disabling your antivirus software before the update.

-Rich