Two biggest lies (revised)

3. Do you... .... well if you do, then let him out!
 
That.... is an excellent question

Yeah... I was thinking the same thing

Well.. I really didn't have the time
 
JOhnH said:
Re: Voicemail

Our menu has recently changed (yeah, if 10 years is recent)

Your call will be returned promptly. (within a day or two, and while you are in the bathroom).
Click to expand...
You missed the biggest lie

Press * to talk to an actual person
Click to expand...
 
"Your feedback is important to us"
"We value your privacy"
"We don't share your information"

Basically, the only time they aren't lying is when they aren't talking.
 
I was shocked the other day when I made a call, and one of the menu options was to talk to a real person. I selected that option and lo and behold! I immediately got a real person! And she actually knew what she was doing, too. In contrast, my husband has been trying to figure out why the new and "improved" microcell AT&T sent us doesn't work. He's spent hours on the phone, and kept having to escalate it up the chain. Finally got someone who actually knew what he was doing. The bad: The microcell works great with my cell phone, not at all with his, and his is a new phone that AT&T forced on him because they were upgrading everything.

What's so frustrating about all this is when I call, it only very very rarely turns out to be something simple, so getting a customer service agent when I'm trying to get technical support is SO frustrating. I'm sure everyone here shares the pain.
 
Last edited:
judypilot said:
I sure everyone here shares the pain.
Click to expand...

I have pain from the other end of that chain. I'll get a trouble ticket from the 1-800 helldesk and wonder how the glue sniffers manage to keep their jobs. Tickets with no information. Not an asset tag, not a machine name, not a phone number, not a location. Nothing. Just a brief description (Such as, "monitor not working"). Or I might get a ticket for someone whose computer auto-selected the wrong resolution for their monitor. Or a ticket for a-

Never mind.
 
2-Bit Speed said:
I have pain from the other end of that chain. I'll get a trouble ticket from the 1-800 helldesk and wonder how the glue sniffers manage to keep their jobs. Tickets with no information. Not an asset tag, not a machine name, not a phone number, not a location. Nothing. Just a brief description (Such as, "monitor not working"). Or I might get a ticket for someone whose computer auto-selected the wrong resolution for their monitor. Or a ticket for a-

Never mind.
Click to expand...
Helldesk. I like that, I'm stealing it.
 
2-Bit Speed said:
I have pain from the other end of that chain. I'll get a trouble ticket from the 1-800 helldesk and wonder how the glue sniffers manage to keep their jobs. Tickets with no information. Not an asset tag, not a machine name, not a phone number, not a location. Nothing. Just a brief description (Such as, "monitor not working"). Or I might get a ticket for someone whose computer auto-selected the wrong resolution for their monitor. Or a ticket for a-

Never mind.
Click to expand...

That is how my job goes ....
By the time it gets to me they have talked to 3 front end support agents and have changed, Hard Drives, Displays, PC boards and I am the one that often finally asks does the outlet work (kind of question), Or more accurately what else have you plugged into the outlet, and find out no one has tested or checked the outlet.

80% of my job is finding the simple problems everyone along the way thought or even said "it couldn't be that."

Brian
 
You must log in or register to reply here.
Back
Top