Today’s report.
Got to help one of our staff in Indianapolis. VPN doing oddball things.
Ended up in a nice chat about life and plans and stuff.
We rarely work with our Indy office because for various reasons their IT is still outsourced locally there, but when we pushed everyone out the door to work from home, we have them on our phone system so we were able to get them home too.
That led to making sure they could use the desktop phone control apps and adding our Denver VPN to their arsenal of tools.
The grand plan was to get them a secondary phone satellite system for site redundancy this year sometime as well as start slowly figuring out how to bring their hardware and software under the bigger automation and tools banner, but it’s kinda... on hold at the moment.
Which, kinda forced our hand and now a significant chunk of it is kinda half assed done now.
But it’s nice to virtually meet folks and let them know we want them not to feel like we Denver geeks can’t help them if they need something.
I’ve been hoping to be the guy to visit Indy in person and work through the on site stuff.
Have an old radio friend there I would love to see, and catch up with, and I always love the beginning of new “customer” projects clear back to when I was a lowly traveling Appeasement Engineer (Field Service Engineet, later Advanced Customer Support Engineer) when I traveled weekly to install and train folks on new stuff.
And Indy is a cool mellow town to hang out in for a few weeks.
Also got nervous about some odd phone system errors accumulating and decided after 18:00 to bounce the whole stack just so it doesn’t decide to go all flakey during a business day.
The lady I talked to has a fledgling business she took over after her mentor died and wants to grow it, but is being careful about it. Super happy she hasn’t flipped to it as her full time gig yet, considering this month’s events.
Doing my little part to keep things rolling. The Indy group does a lot of DOT work and I chuckled that it’s the first time at work that I’ve ever seen someone have the FAA Airman Database bookmarked at my day job! LOL.
I jokingly showed her my entry and the entry for one of our Doctors on staff.