comanchepilot
En-Route
Received the attached from the City . . . TWO things -
Airport Operation: Sept 15
Billing Date: October 15
Postmark Date: October 31
Postmark Location: Northern Virginia
Mail Delivery Date: November 5
So I have nine calendar days to pay the bill before it becomes delinquent and am charged a late fee.
The organization the city uses took 16 days from the 'billing date' to even put the bill in the mail - and then the USPS took 5 calendar days to deliver it across the country. I sent the company a complaint - they cannot take 2/3 of the time to get me the bill, leaving me less than 1/3 of the total time to pay the bill to avoid delinquency.
Second -
The part of the bill marked 'important messages,' where the 30 day late charge appears, also discusses adding a 'seperate' [sp] late charge. I also told them that they should actually spell check their paperwork for a government the size of Santa Monica . . . and that it was not 'good enough for government work.'
Its one thing to charge a landing fee - its another to be treated like this by some company - you know they are absolutely timely about the late fees .. . .
I sent a copy of the email to the City Manager for SMO. SMO may hate their airport, but the taxpayers are entitled to better service from the company who does their billing. . . ..
Airport Operation: Sept 15
Billing Date: October 15
Postmark Date: October 31
Postmark Location: Northern Virginia
Mail Delivery Date: November 5
So I have nine calendar days to pay the bill before it becomes delinquent and am charged a late fee.
The organization the city uses took 16 days from the 'billing date' to even put the bill in the mail - and then the USPS took 5 calendar days to deliver it across the country. I sent the company a complaint - they cannot take 2/3 of the time to get me the bill, leaving me less than 1/3 of the total time to pay the bill to avoid delinquency.
Second -
The part of the bill marked 'important messages,' where the 30 day late charge appears, also discusses adding a 'seperate' [sp] late charge. I also told them that they should actually spell check their paperwork for a government the size of Santa Monica . . . and that it was not 'good enough for government work.'
Its one thing to charge a landing fee - its another to be treated like this by some company - you know they are absolutely timely about the late fees .. . .
I sent a copy of the email to the City Manager for SMO. SMO may hate their airport, but the taxpayers are entitled to better service from the company who does their billing. . . ..
