Problem with iPhone 4 and Good Messaging

nddons

nddons

Touchdown! Greaser!
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Aug 4, 2007
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Waukesha County, WI
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I just joined a new firm, and they don't support Blackberry. They do support iPhones and Droids, and so I picked up an iPhone 4 (Verizon), which is awesome. (Kent's fanaticism worked.)

Anyway, we utilize Good Messaging http://www.good.com/products/good-mobile-messaging.php to bring enterprise software to my device, i.e. MS Outlook, etc. I'm not a techie but I know there are a lot of you here, so here's my question:

I downloaded the Good application, and started the install. It appears to stop 75% of the way through, with no further action. It's now 4 business days without my emails, contacts, and calendar on my phone. Our IT guys are working on this, but so far no solution. (They've reset the phone, done the download a half-dozen times, etc.) They contacted Good yesterday, and are waiting to hear from them.

Has anyone heard of this kind of problem? I don't know about Good, but our IT guys say it's not perfect, but provides a very good level of security for client and firm information on mobile devices.
 
We use it here and have not had this problem. It sounds like your phone is the issue, not Good.
 
Stupid question, but if your company is running an Exchange server (which they presumably would for Outlook) why would they use a third party app to install it on an Iphone? The Iphone has a native Exchange client that works very well. Email, calendaring, contacts, scheduling, etc...
 
nddons said:
Yes, straight from iTunes.
Click to expand...

Try using iTunes on a computer to find and download the app, and then install it by syncing the iPhone with the computer. See what happens.

In fact, syncing with the computer has solved pretty much every app-install issue I've ever had, though that's limited to a couple of updates that didn't work thanks to AT&T. :mad2:
 
Sac Arrow said:
Stupid question, but if your company is running an Exchange server (which they presumably would for Outlook) why would they use a third party app to install it on an Iphone? The Iphone has a native Exchange client that works very well. Email, calendaring, contacts, scheduling, etc...
Click to expand...

As I understand it, it's for security of client and firm information. If I have emails with client information on it and my phone is lost or stolen, there could be a breach in confidentiality. I understand this app lets the firm remotely wipe out all emails, contacts, etc. without wiping out the entire phone. Beyond that, all I heard my IT guys say was blah blah blah blah.

And why are all IT guys named "Dave"?
 
nddons said:
As I understand it, it's for security of client and firm information. If I have emails with client information on it and my phone is lost or stolen, there could be a breach in confidentiality. I understand this app lets the firm remotely wipe out all emails, contacts, etc. without wiping out the entire phone. Beyond that, all I heard my IT guys say was blah blah blah blah.
Click to expand...

If it's lost or stolen, why not wipe the whole phone? :dunno: And remote-wiping the whole phone is quite easy with the iPhone. Just be sure you have the "Find My iPhone" feature turned on.
 
nddons said:
As I understand it, it's for security of client and firm information. If I have emails with client information on it and my phone is lost or stolen, there could be a breach in confidentiality. I understand this app lets the firm remotely wipe out all emails, contacts, etc. without wiping out the entire phone. Beyond that, all I heard my IT guys say was blah blah blah blah.

And why are all IT guys named "Dave"?
Click to expand...

BINGO! The native security controls of the iPhone suck, big time. You want to use an iPhone and get email at our company, you use Good or you use a Blackberry.
 
flyingcheesehead said:
If it's lost or stolen, why not wipe the whole phone? :dunno: And remote-wiping the whole phone is quite easy with the iPhone. Just be sure you have the "Find My iPhone" feature turned on.
Click to expand...

That's what I'm thinking. We had a remote Iphone wipe app installed on our Exchange server for a short period of time but it was buggy and caused crashes and performance issues so they deinstalled it. Now that Find My iPhone is available it's pretty much a non issue for us. At least for those that use an Iphone 4G anyway.

tdager said:
BINGO! The native security controls of the iPhone suck, big time. You want to use an iPhone and get email at our company, you use Good or you use a Blackberry.
Click to expand...

I see your point if security is that important. In our case, our email communications aren't sensitive enough to warrant extraordinary security measures.
 
flyingcheesehead said:
If it's lost or stolen, why not wipe the whole phone? :dunno: And remote-wiping the whole phone is quite easy with the iPhone. Just be sure you have the "Find My iPhone" feature turned on.
Click to expand...

I think it's to avoid having to wipe out that one irreplaceable picture of Jack Roush's "landing" problem at EAA, that you never backed up on a computer.

Coming from Blackberry world, I never had a reason to hook the device up to a computer. The iPhone is a different world, I guess.
 
Sac Arrow said:
That's what I'm thinking. We had a remote Iphone wipe app installed on our Exchange server for a short period of time but it was buggy and caused crashes and performance issues so they deinstalled it. Now that Find My iPhone is available it's pretty much a non issue for us. At least for those that use an Iphone 4G anyway.



I see your point if security is that important. In our case, our email communications aren't sensitive enough to warrant extraordinary security measures.
Click to expand...

I think the Graham-Leach-Bliley Act is driving a lot of these security issues.
 
nddons said:
Coming from Blackberry world, I never had a reason to hook the device up to a computer. The iPhone is a different world, I guess.
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I rarely ever hook the iPhone up to the computer - My suggestion was more of a "let's see if this works" kind of thing, since there is a second option for installing stuff.

So, did it work?
 
flyingcheesehead said:
I rarely ever hook the iPhone up to the computer - My suggestion was more of a "let's see if this works" kind of thing, since there is a second option for installing stuff.

So, did it work?
Click to expand...

It was a great idea, so I tried it, but it didn't work. Back to the drawing board.
 
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