Bill, orde ront he web if you can.
Not after the experience ordering the residential service on the web. I still had to call. Twice. Because the morons couldn't/didn't run a credit check on the web order, and they couldn't check the payment/service records on a VZ cellphone. Nor did they have records of the VZ residential service I had 10 years ago. So, it took two calls, plus an additional repair call (well, actually a repair call, plus 4 calls to the field tech because he went to the wrong address) because the had removed a jumper in the pedastal down the street.
And, I might point out, the web-order for the residential service CONFIRMED a credit for the origination charges, plus a big cash credit on the first bill. So it took ANOTHER call to try and fix that - yet the CSR on that one denied that the cash credit applied, even though I was staring at the web site and reading her the words. She then promised to investgate and call me back. Needless to say, I got no call back.
SO, I'm trying to short-circuit the process by just calling them to start with. After all, they're the PHONE company, not Amazon. And I'm trying to find out the real prices before I order (because the web site doesn't list the prices *at all* for business lines).
And, I'm readying a letter to the State Corporation Commission and State Attorney General because the web site showed a total monthly package price for service + long distance, yet the bill shows that charge PLUS an additional $10 for "basic service". When queried, the phone rep said "oh, all the plans except that one include the basic service". False and misleading pricing. I'm really waiting until I see what the next residential bill brings before I reach for the long arm of the law.
Crooks.
