My Ebay also got hacked a few weeks ago. Let me say... Paypal is useless. They wouldn't do anything about the fraudulent charge until my bank refused to pay. Deleted my Ebay and Paypal accounts. Good riddance.
My experience with PayPal has been very different.
A few years ago, my PayPal Business Debit Card was compromised by a POS breach. I found out the card had been compromised when two identical purchases were made at a Target store in Queens, each for somewhere around $350.00, within a few minutes of each other. I have notifications set on my account, so I was emailed immediately when the purchases were made.
I called PayPal, and within minutes they'd refunded the money to my account and canceled the card. But they also offered me the ability to make one last ATM withdrawal from a designated local ATM using the canceled card if I needed cash, or to wire it to my checking account if I wanted more cash than could be withdrawn from an ATM.
They also offered their assistance to the Sheriff's Department in investigating the breach. That turned out to be unnecessary because the geographic pattern of stolen card numbers made it obvious which store's system had been hacked. Pretty much everyone in the Greater Sparrow Fart Metro Area had at least one card number stolen. But PayPal did offer their help, even if it turned out not to be needed.
On another occasion a few years before the POS breach, PayPal called me when I used the debit card at an ATM in California after my itinerary indicated I should have been back in New York. I'd extended my stay for a few days without notifying them. The machine gave me the money, but PayPal immediately called me on my cell to verify my identity. I actually thought it was a bit creepy and mildly annoying at the time. But hindsight and multiple actual compromises of my plastic since then have changed my opinion. If anything, they were way ahead of the curve in terms of fraud prevention.
I don't know if I get special treatment from PayPal. I maintain a pretty high PayPal balance. They're also my merchant credit card processor and I run thousands of dollars in charges through them every month. I've also never had a chargeback or customer dispute in the entire time I've been using PayPal, which is something like 18 years. One of their reps once told me that's pretty rare. So maybe that long, perfect record makes a difference on the rare occasions I have to call PayPal. I really can't say.
I do know that the very few times I've had to contact PayPal, or the one time when they contacted me, have only improved my opinion of the company. I'm sorry your experience was less positive. I hope it was an anomaly.
Rich