Exactly. I don't leave my parking brake on at an FBO. You never know if they're going to need to move it, or if you want to have them move it when that huge thunderstorm with watermelon size hail is coming.
I've worked line service at an FBO. People will say they want excellent customer service, clean bathrooms, a crew car etc.... but those things come with expense. And people are cheap, they don't like paying for the services they want. Where I worked we had crew cars that were always used and abused but we bought the cheapest ones brand new with a warranty and keep them about 10 years then sell them for peanuts. Bathrooms can be kept clean with no extra expense, do that.. especially the ladies. Have hangars available... I never overnight without knowing if there is a hangar available in need-be. Many times I stick it inside 'just in case'. Again though, people are cheap and want their hangars for nothing. I saw someone mention contract fuel like Colt, UVAir, etc... yeah that's good to have for JET customers. You'll lose your @$$ if you let customers take 50, 100 gallons and use those cards... gotta have a minimum like 250 gallons or else there's a huge fee... I promise you'll lose money on those if you're not careful.
Things I absolutely love and will pay for in an FBO... Line service people who are courteous, professional and knowledgable. I don't watch people fuel my airplane as a general rule because I usually go places with branded fuel that have mandatory training. I love it. I love being marshalled in and getting my rental car then leaving. Somewhere my airplane goes and is back fueled the next morning like magic. That I pay extra for. I'll go to Cutter or Atlantic or MillionAir because I know I'll get good service.
