Timbeck2
Final Approach
I just want to let everyone know that I will forever be a fan of this company. I have three installed EI monitors/gauges in my airplane and have the fourth in my hangar but not yet installed. The latest one is what put them over the top as far as customer service is concerned. @Dave Arata would you please go pat Blake Bye on the back for me? I'm assuming Blake is a guy but it doesn't really matter. Blake answered my questions via email promptly and I had a lot of them. After I'd received shipment of my CGR30P I had a question of whether the fuel flow would show up next to the RPM on the main screen. He informed me that because of the other parameters I'd chosen, it would not. He then went through and told me that if I was willing to get rid of a couple of the parameters, I could have the unit reconfigured to show fuel flow where I wanted it. I asked how much it would cost and he said $295. I told him that's what I wanted and offhandedly made the comment of "so much for my rebate." Blake took it upon himself and asked management if they could reconfigure the unit at no charge since it was a misunderstanding. They said yes. Although the "misunderstanding" was all on my part, Electronics International is going above and beyond.
This is what makes a great company and keeps customers coming back. I just wanted to let this forum know that there are still companies that care about customer service and EI is tops in my book.
This is what makes a great company and keeps customers coming back. I just wanted to let this forum know that there are still companies that care about customer service and EI is tops in my book.
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