David Clark Service

GMascelli

GMascelli

En-Route
Joined
Jul 27, 2005
Messages
3,467
Location
Ocean City, MD
Display Name
Display name:
GaryM
I sent Marys X-11 headset off to David Clark since she kept reporting low, intermittent ATC with audio switching between right and left sides. Intercom seemed to work fine but hardly no music or ATC audio.

Rob wanted to try them out on our trip to Ohio and with that confirmed my Brides complaints. They do provide a very minimum clamping pressure on the hat rack, this also confirmed by the flight test.

I was hoping David Clark could fix the problem, so I packaged everything up and sent it off. They sure did fix it, by sending a NEW headset with a new box and case, no charge.

WOW! That's service!! :thumbsup:
 
GMascelli said:
I sent Marys X-11 headset off to David Clark since she kept reporting low, intermittent ATC with audio switching between right and left sides. Intercom seemed to work fine but hardly no music or ATC audio.

Rob wanted to try them out on our trip to Ohio and with that confirmed my Brides complaints. They do provide a very minimum clamping pressure on the hat rack, this also confirmed by the flight test.

I was hoping David Clark could fix the problem, so I packaged everything up and sent it off. They sure did fix it, by sending a NEW headset with a new box and case, no charge.

WOW! That's service!! :thumbsup:
Click to expand...

That is service!!! Sadly I may never experience this, in the 15 some years I've owned the two DC's I've never needed service. :fcross:

Gary
 
I've had to send one DC back because a student caught the cord in the gear like teeth of the seatback. A few days and $15 later they came back.

Actually I think we have Lightspeed to thank. Hopefully their better quality won't reduce service for the rest of the industry.

Bose CS has been excellent also.
 
Closest I ever got to needing service on my DCs was losing one of the battery covers. I called DC to order a new one, instead they just sent me one for free.
 
That is the kind of service I got from David Clark for years, Long before Lightspeed and Bose even entered the market.
 
Areeda said:
Actually I think we have Lightspeed to thank. Hopefully their better quality won't reduce service for the rest of the industry.
Click to expand...
I'm not sure that anyone has DC beat for overall quality - if you consider quality as meaning it won't break and keeps on working.

My primary headset, a david clark, is older then I am and has some-insane-number of crop dusting hours logged using it.
 
My instructor asked if I could drop off a headset at DC for repair. I pass near them on the way to/from the airport.

Those mean DC people made me wait almost ten minutes while they replaced the cord.:hairraise:

I was also told in no uncertain terms that you are not to wrap the cord around the headset. That's what causes the damage to the ends. There's a cord wrap that you're supposed to use.
 
Areeda said:
Actually I think we have Lightspeed to thank. Hopefully their better quality won't reduce service for the rest of the industry.
Click to expand...

David Clark wrote the book on quality and customer service, decades ago.

Lightspeed quality has been mostly down and recently better, never approaching DC, or even Bose.
 
kgruber said:
David Clark wrote the book on quality and customer service, decades ago.

Lightspeed quality has been mostly down and recently better, never approaching DC, or even Bose.
Click to expand...


Glad to hear DC has good Cust service. But disagree that Lightspeed quality has been mostly down. I think they are improving an excellent prodcut and IMHO are better than both DC and Bose in the high end market ie Zulu vs. DCs 11s or the bose. Long short is as aviators we are fortunate to have some great companies and customer service that other retailers don't come close too.
 
AdamZ said:
Glad to hear DC has good Cust service. But disagree that Lightspeed quality has been mostly down. I think they are improving an excellent prodcut and IMHO are better than both DC and Bose in the high end market ie Zulu vs. DCs 11s or the bose. Long short is as aviators we are fortunate to have some great companies and customer service that other retailers don't come close too.
Click to expand...
Well Lightspeed's quality could only go in one direction, up. Their early products were really bad and the only thing that saved that company was their customer service. But DC has had good to great quality and good customer service for decades.
 
ScottM said:
Well Lightspeed's quality could only go in one direction, up. Their early products were really bad and the only thing that saved that company was their customer service. But DC has had good to great quality and good customer service for decades.
Click to expand...

Can't speak for anything beyond the past six or seven years as thats how long I've had mine. I suspect the could have been like the Early Datsuns LKA Nissan and Toyotas which were the dregs of the industry and later rose to the top. But I still loved that Datsun 240Z dang I loved that car.
 
You must log in or register to reply here.
Back
Top