I was surprised to learn their credit score is 741. That's not great but it's not bad either.
Depends on if that's Experian/FICO or VantageScore. There's no such thing as "one" credit score anymore. There's about six that are widely used.
Range on FICO goes to 850. Vantage, 990.
Most scores have been stressed to their breaking points in today's world. On average, people who default on loans have almost identical scores as those who don't.
Sadly I've talked to people in this scenario and the pros just tell them what they already know, but are in denial about. They waste a lot of time and money stalling trying to maintain their lifestyle.
It sucks to be 40-50 years old and suddenly come to the realization that what you can realistically afford is one well-used shared car to get to work, a small apartment, and Hot Dogs and Mac and Cheese. Or "beans and rice" as the Ramsey supporters say.
I hate when I hear "unexpected expenses" because it's usually things that everyone has to pay, not natural disasters and truly unexpected costs of living... Fixing the automobiles one purchases does NOT qualify as "unexpected" in a proper budget, for example. Same thing with home repairs.
And the concern about not being "renters" is ridiculous. They already lost the house, they just haven't done the math yet. It's just a place to live that they're renting from the bank.
They can choose to take control of it or they can hope their creditors don't do it for them. As you've pointed out, one bad beat in the song sheet, and they won't have options anymore.
They need serious professional help. They don't sound mentally ready for it.