I love BOTH air frames and if I had a choice I would choose Mooney. The problem though is (I mentioned in a previous post) I visited the Mooney tent at Sun and Fun. I didn't get good customer service at all, most of the reps I spoke to weren't very polite. I spoke to 5 Mooney reps in a span of 4 days and there was one person, (Who was not a sales guy) was very good and I spoke to him for a while. He was a technical support guy and I wished him the best. I go every year to the Mooney tent and I speak to Richard who is a sales guy The best guy I ever met at Mooney but he didn't attend SnF this year.
I went over to the Cirrus tent at the Warbird section of Snf and the sales people there were very good and I was looking at the SF50 (Which was a mock up) and the new SR22 with the LED lighting they wanted to know if I had any questions and was willing to help....ALL of the reps!
If I wanted to buy a plane today, I would buy a Cirrus even though I like Mooney's better. This might just be the time of day that I got there or some other unknown factor that I didn't consider but I wonder how many sales they have lost with the kind of customer service they had at Mooney.
This is why Cirrus does this:
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Mooney get your $#!t together
What are your thoughts?