NyNex/New York Telephone (now Verizon), on the other hand, didn't even try to contact me, sold it to some shady collection agency.
NyNex! LOL. Second worst only to US West/Qwest/CenturyLink. Maybe third to SBC on a good day. LOL!
I remember a day when multiple T1 circuits dropped mid-day to our NyNex stuff. Opened a trouble ticket and then I dialed the POP directly (somewhat of a no-no in telecom) because I bet someone was there (it was unmanned) jacking with something.
NyNex guy answers. I say “Hey, I’ve got a bunch of circuits down in that POP, anyone doing any work? Not going to say a word or anybody or get anyone in trouble, but if you guys could check you’re in the right circuits, I can give you the service ticket number and I don’t care if the “trouble came clear while testing”, I just need those circuits back up.”
Guy covers the mouthpiece for a sec and hollers to someone else, then tells me “I’m late for my Union coffee break. If you want to hold, I’ll set the phone down.” and drops the phone on the desk.
I hear him yelling at the other guy unintelligibly as he walks away.
This is code for, “I didn’t screw your circuits up, the other guy did, and I’m going to be clocked out while he fixes it.”
No kidding, 30 minutes later he picks the handset back up. The circuits are still down. I think he thought the other idiot knew to fix it while he was gone. I tell him the circuits are still down.
This time he forgets to cover the mouthpiece.
“What god-**** circuits are you plugged into over there on the patch panel with the test set?!”
One by one all my circuits go into Yellow Alarm and then Green, the normal recovery mode for a T1.
“They came up. Here’s the trouble ticket number, give it to him and tell him thanks and to close the ticket. Trouble Dispatch will think he’s a hero with how fast he fixed it.”
Dude at least chuckled a little at that one. Half an hour listening to POP fans and someone banging crap around (probably a ladder to get in the overhead trays at that site that attached our circuits to to 60 Hudson St, an infamous “telco hotel”) and he still didn’t realize he’d left the test plugs in the patch panel.
“Union coffee break...” LOL. Only worse telecom people about Union stuff were the AT&T techs. One looked at me over a newspaper through a window in a door once and wouldn’t let me into the work area because he was also on his Union coffee break, and the SME I was supposed to be working with wasn’t looking and was on the phone further away and he figured the SME was supposed to open the door for me. Hahaha.