sba55
En-Route
You can read a lot of nice comments on airnav about various FBOs, but my latest experience at Ontario Intl (KONT) was just amazing. I'm trying to come up with some ideas for thanking them, so any ideas would be welcome. I think it's in our interest to have the managers of places like this promoted, too.
On Saturday, we decided to fly down to LA for dinner. I didn't call any FBO in advance because it was a last minute thing. I asked ground what FBOs they had after landing, and I recognized Atlantic Aviation, so we went there. As soon as they saw us, two line guys scrambled to grab some chocks and ran (literally) out to us. They said they didn't expect us yet because their flight tracker had shown us not arriving for another 10 minutes (keep in mind that I hadn't called them and they had no idea we were landing there, but they knew about our tail number anyway). The person behind the counter was really nice and let us know that the TV was running in the pilot lounge and that we could relax there while we were waiting for our friends to come and pick us up. He also mentioned that they would close at 10pm.
We had to wait for an hour to get a table, so by the time we got back to the airport, it was 10:45pm. We figured that the FBO would be closed, but as it turned out, the person we had talked to earlier had to leave, but he had called the general manager because he knew that we wanted to fly back the same night. So the GM was waiting for us and he and two others marshaled us out of parking (we were right in front of the door).
Absolutely amazing. Any ideas what I could do as a nice gesture for those guys?
-Felix
On Saturday, we decided to fly down to LA for dinner. I didn't call any FBO in advance because it was a last minute thing. I asked ground what FBOs they had after landing, and I recognized Atlantic Aviation, so we went there. As soon as they saw us, two line guys scrambled to grab some chocks and ran (literally) out to us. They said they didn't expect us yet because their flight tracker had shown us not arriving for another 10 minutes (keep in mind that I hadn't called them and they had no idea we were landing there, but they knew about our tail number anyway). The person behind the counter was really nice and let us know that the TV was running in the pilot lounge and that we could relax there while we were waiting for our friends to come and pick us up. He also mentioned that they would close at 10pm.
We had to wait for an hour to get a table, so by the time we got back to the airport, it was 10:45pm. We figured that the FBO would be closed, but as it turned out, the person we had talked to earlier had to leave, but he had called the general manager because he knew that we wanted to fly back the same night. So the GM was waiting for us and he and two others marshaled us out of parking (we were right in front of the door).
Absolutely amazing. Any ideas what I could do as a nice gesture for those guys?
-Felix